Lumen Solutions Group Inc. · 1 month ago
Lead Product Owner
Lumen Solutions Group Inc. is a company that focuses on delivering effective product management solutions. The Lead Product Owner will oversee product teams, manage project requirements, and ensure that product development meets client needs while providing strategic guidance to stakeholders.
Information Technology & Services
Responsibilities
Leads the development of the product portfolio and provides workable solutions to satisfy customer and market expectations in close collaboration with stakeholders, Product Owners, and scrum teams
Collaborates with management to identify and plan product releases by reviewing milestones with stakeholders; manages the continual development of existing products
Validates proposed solutions by performing market research to gain insights and inform; assists with pricing packages and structures
Communicates internally and externally, develops and maintains Product Roadmap(s)
Manages Product Backlog(s) for the development teams by using product road mapping and backlog management tools
Works closely with testing managers to ensure product functionality is properly tested against business requirements; leads change control processes to reflect project priorities
Aides in the development process by attending product refinement, sprint planning, and sprint reviews
Coordinates and organizes workshops with product users using the Client and define approach; validates hypotheses and implements best solutions
Contributes to wider initiatives and activities that support and increase customer satisfaction
Conducts product training to partners, staff, and identifies need for individual/team training opportunities
Qualification
Required
8 years in business analysis, business development, solutions development, system analysis, or technical design/development implementation
OR 6 years as a Product Owner with deep knowledge of Agile processes and principles
Education Level: Bachelor's Degree
Education Details: Product Management, Engineering, Information Technology or related field
Experience: 8 years experience business analysis, business development, solutions development, system analysis, technical design/development implantation or equivalent experience OR 6 years Previous product owner experience with an in-depth knowledge of agile process and principles
In lieu of a Bachelor's degree, an additional 4 years of relevant work experience is required in addition to the required work experience
Proficient in Agile methodologies, principles, and procedures
Ability to use Product KPIs and business metrics to optimize the product
Ability to recognize, analyze, and solve a variety of problems
Ability to analyze, organize and prioritize work while meeting multiple deadlines
The incumbent is required to immediately disclose any debarment, exclusion, or other event that makes them ineligible to perform work directly or indirectly on Federal health care programs
Must be able to effectively work in a fast-paced environment with frequently changing priorities, deadlines, and workloads that can be variable for long periods of time
Must be able to meet established deadlines and handle multiple customer service demands from internal and external customers, within set expectations for service excellence
Must be able to effectively communicate and provide positive customer service to every internal and external customer, including customers who may be demanding or otherwise challenging
Certified Scrum Product Owner PO certification Upon Hire Req
Preferred
Experience leading large-scale ServiceNow program transformations, including Customer Service Management (CSM), IT Service Management (ITSM), and CRM modules
Previous healthcare experience
Advanced degree