Derby City Gaming & Hotel · 15 hours ago
Gaming Host Coordinator
Louisville, KY
Full-time
Onsite
Entry Level
1+ years expDerby City Gaming & Hotel is a vibrant gaming and hospitality venue, and they are seeking a Gaming Host Coordinator. This role involves maintaining an active outbound telemarketing program focused on retention and growth of a specified VIP Segment, while also supporting the Gaming Host Manager & Hosts on the gaming floor.
Gambling & Casinos
Responsibilities
Drives guest business through phone interaction and outbound telemarketing with a focus on House Accounts and Development Potential Guests as identified by the Gaming Host Manager and/or Database Analysts
Develops players with VIP potential by fostering strong relationships through telemarketing efforts, in-person interaction, player events, personalized notes, follow-up phone calls, email, etc. This position will serve a transitional role between Gaming Host and player during the guest transition to Host Coded VIP
Maintains knowledge of marketing and player development promotions and encourages guest participation to their qualifying guests
Assists in resolving guest opportunities and/or conflicts, in a fair and equitable manner
Assist Hosts with any / all required projects with regard to Special Events, Off-Property Events, Call Projects, and possibly Floor Coverage during high volume periods of business with periods of focus on organizing and execution of special events. Participation in telemarketing of the events in an effort to confirm attendance through confirmation calls
Assist in pulling calls & return calls from voicemail as needed. Coordinate with Host on duty with regard to questions on comp, etc
Issue free play, comps for dining, etc. based on gaming activity and comp guidelines. Adhere to all audit policies with regard to comps and free play issued
Exhibits a friendly, helpful, and courteous manner when dealing with customers of fellow team members
Maintains the confidentiality of player information including but not limited to personal information such as name, address, contact information, level of play, wins, losses, number of visits, etc
Responsible for adhering to company policies and for ensuring the compliance within area of responsibility and reporting potential issues to management
Perform duties in a safe manner; report any potential safety hazards to management staff
Ability and willingness to spend long periods of time during shift on the gaming floor interacting with both return guests and searching for non-carded new players to sign-up for Player Rewards card
Responsible for maintaining and submitting accurate and thorough records and reports (call logs) in a timely and consistent manner
Requires superior communication and judgmental skills, as position is called upon to interact frequently with VIP guests, and make decisions regarding the issuance and denial of complimentary items
Qualification
Required
Must have a flexible schedule and maintain accessibility to fit business needs, including monitoring and responding to all communications as necessary. Days Off and shifts may vary based on business needs
Must be able to work in a fast paced environment while maintaining the highest standards of customer service
Emphasizes and embodies company mission of providing excitement and delivering excellent internal and external guest service
Responsible for maintaining and submitting accurate and thorough records and reports (call logs) in a timely and consistent manner
Requires superior communication and judgmental skills, as position is called upon to interact frequently with VIP guests, and make decisions regarding the issuance and denial of complimentary items
Must be 21 years of age
High school diploma or GED required
Valid Racing License
Able to tolerate second-hand smoke, noise, bright lights
Must meet professional appearance standards as prescribed by company policy
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Must have the ability to write reports and business correspondence
Must possess excellent oral and written communication skills
Must have the ability to interpret a variety of instructions (i. e., written, oral, etc.)
Preferred
One to two years of gaming experience preferable
Knowledge of company's player management system, technical gaming products, and Microsoft Office preferred
Company
Derby City Gaming & Hotel
Derby City Gaming is a premier entertainment destination owned by Churchill Downs Incorporated (NASDAQ: CHDN).
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase