Independence Blue Cross · 3 hours ago
Employee Relations Partner II
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expIndependence Blue Cross is focused on enhancing the health and well-being of the communities they serve. They are seeking an Employee Relations Partner II to investigate and resolve associate issues, ensuring compliance with internal policies and employment laws while improving management-associate relations.
Health CareHealth InsuranceInsuranceMedical
Responsibilities
Resolves problems by applying relevant policies, past practices and/or best practices along with employment law to reach a conclusion, including escalation as needed
Depending on situation, may guide the mediation of opposing views and brings issues to resolution with front line and supervisory/manager levels of the organization
Provides consultation, guidance and coaching to supervisor and management levels in order to prepare them to address an associate’s behavior and/or performance
This includes preparing the management team to effectively deliver all levels of corrective action
Participates in the involuntary terminations process for non-management associates including investigations, adherence to the progressive corrective action policies, and preparation/directing management on terminations (except workforce reductions)
Ensures non-management termination of all systems access, including the retrieval of all corporate assets, and or property
Provides consultation, guidance and coaching to non-management associates, to prepare them for conversations with their management team or fellow associate to address an issue/concern
Along with Disability Benefits, participates in the interactive process as needed to intake information regarding an ADA accommodation
Ensures collaboration with the Disability Benefit team
Maintains required documentation including intake and investigation notes, supporting documents and final reports and/or evidence of action taken on various ER, ADA, Performance Management, Discrimination, etc claim/issue
Prepares proper documentation which will be used to support IBC FOC actions during unemployment hearings, EEO inquiries and litigation charges
Acts a consultant to the HRBP’s in the interpretation of company policies
Ensures the interpretation and practice is applied consistently, when necessary, across the organization
Participates in the unemployment process including representing IBC FOC at unemployment hearings, depositions and inquiries from not only internal legal counsel but external counsel
Provides council/coaching to supervisors/managers who may be required to attend the unemployment hearing
Trains other employee relations resources to support the unemployment process
Monitors disciplinary practices and performance management practices
Provides recommendations that would best support the business area(s) strategy
Develops and delivers employee relations related training programs as needed
Acts as liaison with Independence University to support needed training programs throughout the organization
Partners with Legal department to ensure policies and practices comply with all applicable federal, state and local laws and regulations
Works closely with payroll in retrieving overpayments which includes contacting the associate/former associate
Coordinates and participates in the exit interview process when needed
Identifies opportunities and areas of concern requiring follow up
Audits and analyzes data (exit interviews, EE turnover, transfers, etc.), to monitor trends and partner with the HRBP in determining next steps, as needed
Qualification
Required
Minimum of 5 years of Human Resource experience in either a HR Generalist role or Employee Relations role
Bachelor's degree in Business, Human Resources, Psychology, Industrial or Labor Relations preferred or equivalent work experience
Excellent negotiation skills, written and verbal communications skills, interpersonal skills and relationship building, analytical skills, and highly organized paying attention to details
Results focused with the ability to develop relationships in a matrixed workforce
Effective in exercising good judgment, and articulating reasoned rationale for recommendations to business partners
Excellent problem-solving capabilities and responsive to associate concerns and conflicting stakeholders needs
Ability to recommend and/or apply appropriate action based on policy/procedure and/or business practice
Ability to maintain neutrality and calm demeanor in tense / conflict-ridden situations
Demonstrated computer skills including Microsoft products, and HR systems
Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app
Preferred
Bachelor's degree in Business, Human Resources, Psychology, Industrial or Labor Relations preferred or equivalent work experience
Advanced knowledge of employment, wage and hour, FMLA, and EEO laws and regulations in all states in which IBC FOC has offices preferred
Company
Independence Blue Cross
The leading health insurer in southeastern Pennsylvania. It is a sub-organization of Independence Blue Cross.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Alexandra Jorgensen
Senior Vice President Human Resources
Joe Geist
SVP & Market President, National
Recent News
Home Health Care News
2026-01-14
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