Zobility · 1 month ago
Complaint Analyst
Salt Lake City, UT
Full-time
Onsite
Entry Level
1+ years expZobility is a workforce management and staffing division of RGBSI, a multi-national corporation. They are seeking a Complaint Analyst responsible for processing complaint data, analyzing customer complaints, and ensuring compliance with quality systems across various departments.
Human ResourcesIndustrial AutomationMachine Learning
Responsibilities
Handle complaint processing escalations in a consistent and timely manner
Reporting of Complaint Metrics to functional areas within MMD
Keep complaint handling work instructions up to date and in alignment with all Quality and Regulatory requirements
Maintain and provide standardized complaint data upon request
Maintain the standard for accurate record documentation of communication and correspondence with customers
Identify opportunities for improvements in complaint handling and provide training support as needed
Complaint triage and routing of complaint information to appropriate personnel
Ensure the complete and accurate documentation of complaints
Assist internal personnel on complaint investigations
Quickly identify and evaluate problems to reach a solution
Communicate answers and solutions to coworkers confidently
Assist other quality staff with their duties as requested
Maintain healthy and open communication lines with other departments
Complete required training in a timely manner
Qualification
Required
Ability to solve complex problems under pressure
Strong file handling and organizational skills
Can maintain a professional manner while dealing with customer complaints
Self-starter, able to manage a variety of tasks simultaneously, and lead others by example
Excellent analytical and communication skills
Ability to effectively communicate via email/telephone
Strong computer skills including Word, PowerPoint and Excel
Able to succeed in highly regulated compliance-oriented environment while still providing service excellence
Strong understanding of the FDA regulated products and services MMD offers
Strong grasp of company policies and able to make good decisions
Associate's degree (A.A.) or equivalent from two-year College or technical school; or four years related experience and/or training; or equivalent combination of education and experience
One to two years of experience with customer complaints, Customer Escalations in an FDA regulated medical device company
Preferred
Understanding or working knowledge of FDA complaint reporting per 21 CFR 803
Benefits
Medical
Dental
401k
Short-term disability
AD&D
Tuition reimbursement
Company
Zobility
Zobility is a talent management and workforce solutions company that provides staffing and technical workforce services.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase