County of Sonoma · 7 hours ago
Senior Office Assistant
Santa Rosa, CA
Full-time
Hybrid
Mid, Senior Level
$60K/yr - $60K/yr
2+ years expThe County of Sonoma is seeking a Senior Office Assistant to elevate your career in public service. This role involves providing exceptional customer service and performing various administrative tasks that require a high level of accuracy, including maintaining records and managing office supplies.
GovernmentNon ProfitSocial
Responsibilities
Be the first point of contact for the public and other agencies
Maintain office supplies, training logs, and general inventories
Register applications, including entering data, tracking appointments, and managing specialized caseloads
Process forms, documents, and referrals
Respond to inquiries by phone, in person, and through written electronic communication
Monitor work for progress, technical adequacy, completeness, and adherence to established standards
Create and remediate documents, and review and edit presentations
Provide training, onboarding, and guidance to junior team members
Staff the lobby, as needed, greeting customers, tracking visitors, and preparing rooms for meetings
Qualification
Required
The drive to provide exemplary customer service support
Experience working with the public in an office environment
A collaborative mindset, willing to work with and establish relationships with others
Excellent interpersonal skills and the ability to communicate effectively both orally and in writing
A talent for working well under pressure and meeting deadlines
The capacity to work independently and exercise sound judgment
A desire to work with the community and interact with a diverse customer base
Superb attention to detail, with an aptitude for focusing on complex projects while working in a frequently interrupted environment
Experience operating multi-line phone systems
Advanced Microsoft Suite skills (the ability to edit and remediate documents in Adobe Acrobat or learn those skills is a plus!)
Any combination of training and experience which would likely provide the required knowledge and abilities. Normally, two years as an Office Assistant II with the County or two years of comparable work experience in an office environment will provide this opportunity
Some positions may require the ability to type at a corrected speed of 45 words per minute
All positions require considerable ability to operate a personal computer and multiple software
Some positions may require the ability to communicate in a language other than English
Possession of a valid driver's license at the appropriate level including special endorsements, as required by the State of California, may be required depending upon assignment to perform the essential job functions of the position
Considerable knowledge of clerical and department practices, procedures, programs, services, policies, and regulations; the purpose and processing of a diversity of forms and documents; English grammar, vocabulary, spelling, punctuation and composition
Working knowledge of methods and techniques used in researching, proofing, evaluation, gathering, organizing and arranging data; techniques and practices for leading workers; basic mathematics; business letter writing; the use of electronic information equipment and specific systems as used within the department
Ability to read English at a level necessary to understand procedures, manuals, policies and guidelines; write English at a level necessary to prepare correspondence and record incoming information; speak English at a level necessary to communicate information clearly; answer a variety of questions related to department programs, services and operations; exercise sound judgement when initiating processes, actions, and alternatives within established procedures and regulations; understand and carry out written and oral instructions; prepare and maintain accurate reports and records; establish and maintain harmonious work relationships with employees and the public; communicate effectively verbally and in writing with individuals from diverse socio-economic and cultural backgrounds; enter data accurately into automated systems; maintain confidentiality of restricted information; use discretion in organizing work and carrying out assignments with minimum supervision; use electronic information equipment and specific systems as used within the department; understand and apply specific rules, codes, regulations, procedures, policies, and precedents; select, interpret and explain regulations and procedures to others; locate, identify, and correct technical inaccuracies; provide direction to others; work independently in performing assignments and in resolving problems and deviations; establish, organize and arrange and revise the maintenance of department files; research, proof, evaluate, gather, organize and arrange a diversity of information; produce on a computer keyboard or a typewriter a variety of material to include graphs, charts, statistical statements, specifications, purchase orders, reports and standardized forms; independently research and prepare correspondence in answer to inquiries about department records, programs, services and regulations; maintain and process a variety of records and transactions; make accurate and rapid mathematical calculations; operate office equipment to include personal computers, alpha readers, typewriters, calculators, printers, copiers, adding machines, microfilm equipment, and data processing terminals
Benefits
Hybrid Telework - A schedule that meets the needs of our staff, department operations, and the communities we serve may be available depending on the assignment
Salary Advancement - A salary increase after 1,040 hours (6 months when working full-time) for good work performance; eligibility for a salary increase for good performance every year thereafter, until reaching the top of the salary range
Bilingual Premium Pay - An additional $1.15 for basic bilingual positions and $1.50 for fluent bilingual positions on top of the hourly pay rate
Paid Time Off - Competitive vacation and sick leave accruals, 12 paid holidays, and an additional 8 floating holiday hours per year
County Paid Health Premium Contributions - 100% premium contribution for the majority of employee-only and employee + family health plan options
Post-Retirement Health Reimbursement Arrangement - County contributions to help fund post-retirement employee health insurance/benefits
Additional Benefits - Excellent dental, vision, disability, life insurance, employee assistance program, professional development, and more
Retirement - A pension fully integrated with Social Security
Paid Parental Leave - May be eligible for up to 8 weeks (320 hours) after 12 months of County employment
Student Loan Debt Relief - County employees may be eligible for Public Service Loan Forgiveness through the U.S. Department of Education
Company
County of Sonoma
County of Sonoma offers sustainable gardening advice and education to Sonoma County home gardeners.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Gerardo Perez
Chief Financial Officer
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