Jobs via Dice · 2 hours ago
IT Operations Manager
Odenton, MD
Full-time
Hybrid
Mid, Senior Level
$108K/yr - $195K/yr
5+ years expLeidos is a company that focuses on innovative solutions and has an exciting opportunity for an IT Operations Manager to support the Defense Media Activity. The Operations Manager will lead a hybrid on-site and remote team of system administrators and engineers, ensuring high-quality technical support for multiple enterprise-scale DoD customers.
Computer Software
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Manage a team of 10-15 analysts, administrators, and engineers to deliver high-quality technical support for multiple enterprise-scale DoD customers
Provide support with managing timesheets, ticket queues, team dynamics, and onboarding/offboarding processes
Mentor employees on effective communication, accountability, and morale-building strategies
Oversee resource performance through coaching, clear communication, and conduct performance reviews
Ensure team adherence to established SLAs, KPIs, and ITIL processes to maintain contractual compliance
Identify operational problem areas and collaborate with the team, senior leadership, and customer(s) to resolve issues and implement improvements
Develop and propose implementation plans to prepare existing and future staff for handling a diverse mix of technical work from the DoD customer(s)
Ensure all staff members have defined training and career progression trajectories to support professional growth
Maintain positive and proactive engagement with DoD customers to address and resolve issues or challenges, including appropriate escalation when necessary
Develop and communicate effective approaches to the technical team, customers, and senior leadership to align on goals and solutions
Utilize DoD-specific tools, systems, or compliance standards (e.g., RMF, NIST)
Qualification
Required
BA/BS or equivalent experience and 5+ years or prior relevant experience or Masters with 3+ years of prior relevant experience
Must have a current 8570 or 8140 certification (Security+ etc.)
2-3 years providing support with full or partially remote IT operations support teams
Able to manage teams with changing priorities
Able to manage conflicts between technical and business requirements, communicating effectively to develop solutions
Working technical knowledge of Hyper-Converged Infrastructure, MS Office 365, MS Domain services, enterprise networking, MS Server infrastructure, and data center best practices
Comfortable leading and working with technical team members (from Jr level resources to SMEs), identifying and removing roadblocks
Able to apply logical thinking and problem-solving skills
Able to work in a team environment as well as independently
Able to readily and easily switch gears in response to unexpected events and circumstances
Skilled in excellent oral/written and interpersonal communication
Knowledgeable in identifying, initiating, managing, and prioritizing multiple tasks
Preferred
Certifications such as PMP, ITIL Foundation, or 8140 industry specific certifications
Prior experience of DoD contracts involving enterprise technical support
Hands-on or managerial experience with Nutanix hyperconverged infrastructure (HCI), including AHV virtualization, AOS storage, and Nutanix-based disaster recovery solutions
Extensive knowledge of Windows Server operating systems, Active Directory, and enterprise Windows environments in mission-critical settings
Experience supporting Unix/Linux systems, including administration, scripting, and integration in enterprise environments
Strong background in enterprise networking concepts, including LAN/WAN design, routing/switching, firewalls, and network security best practices
Proven expertise in disaster recovery (DR) planning, execution, and testing, including replication strategies, failover/failback procedures, and business continuity
Familiarity with database technologies and administration (e.g., Microsoft SQL Server, Oracle, or similar enterprise databases), including backup/recovery, performance tuning, and high-availability configurations
Company
Jobs via Dice
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Funding
Current Stage
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