M3 Networks · 4 hours ago
Senior Technical Account Manager
Southlake, TX, TX
Full-time
Hybrid
Mid, Senior Level
$80K/yr - $115K/yr
3+ years expM3 Networks is seeking a Senior Technical Account Manager to lead client relationships and enhance account management. The role involves managing renewals, agreements, and upgrades, ensuring client satisfaction and organized account documentation.
Information TechnologyIT ManagementTechnical Support
Responsibilities
Own a book of MSP client accounts end-to-end
Manage renewals, agreements, seat changes, and service alignment
Keep accounts organized and documented inside ConnectWise
Identify and close upgrades (security, users, projects, standardization)
Qualification
Required
3+ years MSP Account Management / TAM / vCIO / Client Success experience
Strong experience with ConnectWise Manage (required)
Strong experience with Quoter (required)
Proven ability to manage renewals + agreements and drive account upgrades
Professional communication and follow-through
We ONLY respond to applicants who submit a Loom video (under 2 minutes)
Include: Your name + location, Your MSP account management experience, Your ConnectWise Manage + Quoter experience, One example of an upgrade you recommended and closed
Benefits
401(k)
401(k) 3% Match
401(k) matching
Cell phone reimbursement
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Company
M3 Networks
M3 Networks provides IT support services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael D. Moore
Founder and CEO
Stephanie Moore, CPA
Chief Financial Officer
Company data provided by crunchbase