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Thanx · 11 hours ago

SMB Customer Success Manager

North Township, IN

Full-time

Onsite

Mid Level

$85K/yr - $95K/yr

3+ years exp

Thanx is a leading loyalty and guest engagement platform for restaurants, focusing on enhancing customer lifetime value through innovative marketing automations. They are seeking an SMB Customer Success Manager who will proactively support clients, ensuring their satisfaction and success with Thanx tools by analyzing data and addressing their unique needs.

Consumer ReviewsCRME-CommerceInformation TechnologyLoyalty ProgramsMobile

Growth Opportunities

Responsibilities

Exceptional verbal and written communication skills for effectively engaging with clients and internal stakeholders

Ability to confidently handle objections from multiple perspectives and stakeholders across your accounts

Strong organizational skills and the ability to manage multiple priorities and deadlines effectively

Technical acumen to grasp and communicate complex concepts to technical and non-technical stakeholders, resulting in stronger collaboration and the ability to influence action

Conduct regular, data-focused account reviews that are rooted in driving customer outcomes and resolving customer issues ahead of renewal

Maintain accurate records of customer interactions, transactions, organizational changes and feedback, while using this data to improve future strategies

Stay updated on Thanx product developments and industry trends to provide knowledgeable support and advice to customers

Escalate issues to drive resolution in a timely, proactive manner

Qualification

Account management experienceClient retention strategiesCRM software familiarityTechnical acumenOrganizational skillsCommunication skillsProblem-solving skills

Required

3+ years with account management experience in complex SaaS software

Demonstrated expertise in client retention strategies, ensuring a high level of customer satisfaction and long-term partnership development

Ability to work in a fast-paced environment and to be an outstanding team player

Familiarity with CRM software (Salesforce and/or Catalyst an asset)