Franklin Food Pantry, Inc. · 20 hours ago
Volunteer Engagement Manager
Franklin, MA
Full-time
Onsite
Senior Level
5+ years expFranklin Food Pantry, Inc. is dedicated to addressing food insecurity in the community, and they are seeking a Volunteer Engagement Manager to lead their volunteer program. This role focuses on recruiting, training, and engaging volunteers while ensuring alignment with organizational goals and enhancing community partnerships.
Food and BeverageHealth CareNon ProfitWellness
Hiring Manager
Tina Tavares Powderly
Responsibilities
Lead and manage all aspects of the volunteer program including recruitment, onboarding, orientation, training, recognition and compliance, ensuring each volunteer has a clear understanding of their role, expectations, and The Pantry’s values
Develop and maintain volunteer policies, procedures, position descriptions, Standard Operating Procedures, Handbooks and standards of conduct to ensure consistent program quality and alignment with organizational goals
Ensure compliance with Massachusetts CORI requirements and maintain accurate records
Participate in Pantry committees and working groups to represent volunteer perspectives and contribute to advancing mission-driven goals
Provide guidance, feedback, coaching, and conflict resolution to volunteers; partner with staff to address performance concerns and promote a collaborative environment
Collaborate with the Associate Director to design and implement critical organizational improvements to strengthen volunteer operations and align with The Pantry’s Strategic Plan
Design, develop and implement annual volunteer recruitment, engagement, and retention strategies with measurable goals for growth and volunteer satisfaction
Partner with the Associate Director to design and implement a volunteer recognition program to promote engagement, retention, and a positive volunteer culture
Build clear pathways for volunteer participation, including skill-based, youth, community, corporate, and faith-based groups, to diversify the volunteer base
Implement systems for ongoing feedback, surveys, and interviews to assess volunteer satisfaction, identify trends, and inform program improvements
Identify and cultivate leadership opportunities for volunteers to expand their roles and deepen their commitment to The Pantry’s mission
Partner with the Advancement team to align volunteer engagement with donor stewardship and identify opportunities to engage volunteers in Pantry fundraising efforts
Plan and coordinate annual volunteer luncheon in collaboration with the Advancement team
Collaborate with Communications to: Share volunteer stories, impact data, and program highlights. Provide volunteer support at fairs and community events that promote The Pantry. Ensure consistent messaging in correspondence and collateral materials
Represent the organization at community events, speaking engagements, and recruitment fairs to strengthen awareness and partnerships
Support the Associate Director in building and sustaining partnerships with schools, civic organizations, and corporate groups
Lead coordination of group volunteer engagements (including youth, community, and corporate groups), managing scheduling, Ambassador staffing, and post-event follow-up
Provide support for large-scale volunteer events (e.g., Stamp Out Hunger), Pantry tours, and public engagement opportunities as needed
Oversee the integration of volunteers into daily operations, ensuring coverage aligns with organizational needs and priorities
Ensure volunteer shifts are filled proactively to meet operational requirements and maintain smooth program delivery
Provide guidance and support to volunteers and staff on effective volunteer supervision, delegation, and engagement
Develop and continuously improve systems and processes for scheduling, communication, and operational workflows, in collaboration with the Operations team
Maintain visibility and engagement during key volunteer shifts, volunteer activities to ensure daily operations and alignment with The Pantry’s mission
Manage and optimize use of volunteer management software (e.g., Volgistics) to increase efficiency
Develop regular accurate data reports and share internally (e.g. individual number of volunteers, number of hours, in-kind contribution value of service, volunteer impact, trends and engagement outcomes)
Use data analytics to drive program decisions and recommend improvements that enhance volunteer experience and organizational efficiency
Maintain confidentiality and professionalism in volunteer communications and records
Manage daily scheduling of volunteers and provide coverage for volunteer roles as needed
Perform other related duties and responsibilities as required
Qualification
Required
Excellent organizational, interpersonal, and communication skills with demonstrated ability to work independently and collaboratively across departments
Proven ability to manage multiple priorities, meet deadlines, and adapt to a fast-paced, evolving environment
Demonstrated ability to resolve issues under pressure
High level of emotional intelligence with proven ability to lead with empathy, resolve conflict constructively, and support a positive team culture
Proficient in Microsoft Office Suite, aptitude for technology; preference for experience with volunteer or CRM platforms (e.g., Volgistics, Salesforce)
Commitment and passion for the mission and values of The Pantry; ability to foster a welcoming, inclusive environment for clients, volunteers, donors, and co-workers
Availability for occasional evenings/weekend events and outreach
Ability to lift up to 30 pounds
Bachelor's Degree in related field or commensurate experience
5+ years experience in volunteer management, community outreach, or related field; supervisory experience preferred
Preferred
Supervisory experience preferred
Company
Franklin Food Pantry, Inc.
The Franklin Food Pantry offers supplemental food assistance, household necessities, and resource referral programs to more than 1,300 individuals per year.
2-10 employees
Funding
Current Stage
Early StageTotal Funding
unknownKey Investors
Sensata Foundation
2024-10-24Grant
Recent News
2024-12-16
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