Granite State Credit Union · 5 hours ago
Contact Center Specialist
Manchester - MANCHESTER, NH 03101
Full-time
Hybrid
New Grad, Entry LevelGranite State Credit Union is seeking a Contact Center Specialist who can deliver outstanding service to their members. The role involves being the initial point of contact, handling member inquiries, and providing assistance with various banking services.
BankingCreditFinancial Services
Responsibilities
Effectively handle inbound and outbound calls and member inquiries
Answer live teller ITM (Interactive Teller Machine) calls, ensuring accurate and personable transactions
Respond to member email and secure message inquiries and requests promptly and professionally
Assist members with online account opening
Guide our members through the loan process from application to closing
Identify and recommend beneficial GSCU products and services
Assist our members in the use of technology and services such as Online and Mobile Banking
Ensure adherence to all policies, procedures, compliance, audits, quality control and balancing standards
Provide education and meaningful solutions for our members’ financial needs
Qualification
Required
Positive, friendly attitude and a passion for delivering exceptional service
Comfort with technology and electronic services
Excellent verbal and written communication skills
Self-motivated, team-player
Ability to prioritize multiple responsibilities in a fast-paced environment
Strong analytical skills and the ability to problem solve
Ability to navigate various systems and online platforms
Flexibility to work remotely and in an office location
Preferred
Previous experience working in a financial service role preferred
Benefits
$500 sign on bonus after 90 days
Tuition Reimbursement
Paid Family Leave
Employee Appreciation Programs
Employee Wellness Program
Employer-funded Behavioral Healthcare Benefit
Paid Volunteerism
Adoption Reimbursement
Business Casual Dress Code (Jeans? Yes!)
Company
Granite State Credit Union
Granite State Credit Union is a financial cooperative that offers banking, insurance, loans, investment and credit services.
Founded in 1945
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Denise Barstow
President/CEO
Karen LaPlume
EVP/COO Granite State Credit Union
Company data provided by crunchbase