Neos Consulting Group · 20 hours ago
Support Technician II – Enterprise & Executive Support
Austin, TX
Contract
Onsite
Mid, Senior Level
4+ years expNeos Consulting Group is seeking a Support Technician II – Enterprise & Executive Support for a contract role in Austin, TX. The role involves providing high-level technical support, troubleshooting hardware and software issues, and mentoring junior technicians while working onsite five days a week.
Information ServicesInformation Technology
Responsibilities
Performs installation, repair, and preventative maintenance of personal computers (PC) and related systems
Troubleshoots and resolves software and hardware failures
Identifies network problems when they relate to personal (desktop or laptop) computers
Provides technical support, training, process creation, and leads various project efforts
Serves as an exceptional local leader and mentor to junior Technicians
Qualification
Required
4 years of experience providing 'white-glove' executive-level support
5 years of experience providing end-user support
5 years of experience supporting personal computer hardware and routine software installation
5 years of experience troubleshooting IT hardware and peripherals in an enterprise environment
5 years of experience supporting Microsoft Productivity tools such as Office 365 and MS Teams
4 years of experience supporting video teleconferencing solutions such as Cisco Webex
Preferred
5 years of experience creating technical knowledge articles
4 years of experience utilizing ServiceNow in a support environment
Company
Neos Consulting Group
Neos is an Austin Tx based IT consulting and staffing firm specializing in Texas state and local governments, & higher education verticals.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Richard Carter
Founder & Partner
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