MYCO Driver · 6 hours ago
Customer Support Specialist
Clinton Township, MI
Full-time
Onsite
Entry Level
$53K/yr - $55K/yr
1+ years expMYCO Driver is a company focused on logistics and transportation solutions, and they are seeking a Customer Support Specialist to ensure smooth and efficient movement of customer orders. The role involves managing carrier interactions, shipment execution, and logistical coordination, while fostering relationships with transportation providers to maintain operational excellence.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Assist in coordinating daily transportation activities, including planning, sourcing, and assigning shipments to appropriate carriers
Track and trace shipments to ensure timely pickups and deliveries, providing stakeholders with visibility and status updates
Foster and maintain strong relationships with carriers, ensuring alignment with performance standards, and reliability
Support the resolution of service issues promptly, including appointment scheduling, delays, and discrepancies with loads
Monitor carrier compliance with service levels, appointment times, and contractual agreements
Assist in identifying areas for improvement in carrier routing guides, rate structures, and load planning
Support the team with special projects, continuous improvement initiatives, and customer-specific programs
Generate and analyze performance reports and KPIs using internal systems and transportation management systems (TMS)
Communicate effectively with internal teams, customers, and carriers to ensure smooth operational flow
Contribute to the creation and maintenance of up-to-date documentation of standard operating procedures (SOPs) and logistics processes
Assist in supporting cost-saving strategies through effective carrier selection and freight optimization
Qualification
Required
Minimum of 1 year of experience in logistics, supply chain, transportation, dispatching, or load planning
Strong communication and interpersonal skills with the ability to build positive relationships with carriers and internal teams
Proficiency in Microsoft Office (Excel, Outlook, Word), Access, and transportation management systems (TMS)
Familiarity with freight documents such as Bills of Lading (BOLs) and Proof of Delivery (PODs) for shipment tracking and confirmation
Strong analytical and problem-solving skills, with the ability to make data-driven decisions
Detail-oriented and organized, capable of managing multiple tasks in a fast-paced environment
Results-driven, with the ability to work independently and adapt to evolving demands
Comfortable communicating across multiple departments and interacting with senior-level professionals
Ability to Commute: Clinton Township, MI 48038 (Required)
Microsoft Office: 1 year (Required)
Preferred
Preference for candidates with direct experience working with carriers in a fast-paced logistics environment
Bachelor's Degree in Business, Logistics, Supply Chain, or a related field preferred. Equivalent work experience may be considered
Freight: 1 year (Preferred)
Shipping documentation: 1 year (Preferred)
Benefits
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Company
MYCO Driver
As demand for qualified commercial drivers continues to increase, many companies are turning to MYCO Driver for flexible and cost-efficient driver recruitment to improve their driver performance levels.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Ed Cumbo
Managing Partner
Company data provided by crunchbase