News Corp · 6 days ago
Deskside Support Analyst
Buffalo, NY
Full-time
Onsite
Entry Level
$40K/yr - $50K/yr
2+ years expNews Corp is looking for a Deskside Support Analyst to provide internal facing technical support for their employees and contractors. The role involves assisting with various technical issues related to PC and Mac environments, networking, and software applications while ensuring customer satisfaction through effective communication and problem-solving.
AnalyticsInformation Technology
Responsibilities
Work directly with customers in person, via phone, via ticketing system, and email
Image, deploy, and maintain all HW including desktops, laptops, monitors, docking stations and desktop printers
Installation, configuration and troubleshooting of:
MAC and Windows OS
Various applications
Basic network connections
Conference room video and audio support
Support/set up of audio visual equipment
Support employee meeting setup
Desktop support will provide training on applications and share responsibility for training new employees
Support all models of cellular/tablet devices, including Android, IOS and mobile operating systems
Support remote users as needed
Maintain accurate asset inventory - CMDB
This position is on-site 5 days per week
Resolves 1st and 2nd level support issues concerning hardware, software, networking, active directory, applications, and meeting coordination
Responds to all queries, triaging each in a prioritized and timely manner
Records issues in the tracking software and escalates complex issues to appropriate 3rd level support
Owns incident and request tickets, performs follow-up, and ensures proper closure is reached and communicated
Provides hardware support for PCs, Macs, printers, network, VoIP phones, wireless and handheld devices
Able to deploy OS images for PC and Mac
Coordinates with vendors and service providers for in-warranty hardware replacement and service
Follows standard guidelines to install and configure new equipment and peripherals, moving, and updating equipment for regular replacement and to accommodate staff moves and changes
Provides support for software with emphasis on Microsoft Windows and Office products, Apple OS X, Adobe creative suites, terminal services session, and other in-house applications
Responsible for updating and maintaining software products and applications as required
Accurate and timely physical management of assets, as well as accurate documentation within our internal database (CMDB) is an essential element to the position
CMDB accuracy is critical to the business as the primary inventory tool
Participates in the evaluation, piloting, testing and launch of new hardware, software and apps
Participates in various IT initiatives, desktop projects and research
Proposes process improvements
Create desktop communications, announcements and presentations to the company and sub groups
Researches using web, manuals, publications, etc., including other IT staff and vendors to troubleshoot and answer customer questions
Manages, maintains, and improves technical documentation
Qualification
Required
Two-year or Bachelor's Degree in computer sciences or minimum 2 years previous working experience in a corporate IT environment
Working with PC and Mac hardware, network printers and computer networks
Must hold competent oral and written communication skills
Must assist with phone, email support and in person deskside support
Expert troubleshooting skills of Windows, SCCM, Antivirus software, Adobe creative suites, Mac OS X, OSX disk utility, Microsoft Office365
Good written, oral, and interpersonal skills
Customer service oriented, team player, good listener
Ability to lift 20 lbs., and agility to work under desks at times
Preferred
Ability to multitask, in a fast-paced environment
Independently plan, organize, and prioritize workload
Possess analytical thinking, and problem-solving skills
Commitment to customer service
Must be self-motivated, energetic, and proactive personality
Benefits
Comprehensive and highly competitive benefits package
Physical health
Retirement and savings
Caregiving
Emotional wellbeing
Transportation
Elective benefits
Company
News Corp
News Corp is home to some of the world’s most trusted brands, producing content and experiences that inform and inspire audiences around the world every day.
10001+ employees
H1B Sponsorship
News Corp has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
2021 (5)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
unknown2017-06-28Acquired
Leadership Team
David Kline
Executive Vice President Technology and CTO
Andrew Cramer
Deputy Chief Financial Officer
Recent News
2025-04-07
2024-05-13
2024-04-27
Company data provided by crunchbase