Apple · 10 hours ago
US-Technical Specialist
Newark, DE
Full-time
Onsite
New Grad, Entry LevelApple Retail is where the best of Apple comes together, and they are seeking a Technical Specialist to offer technical support and troubleshooting for customers. This role involves educating customers about Apple products and services while providing exceptional service and resolving technical issues.
AppsArtificial Intelligence (AI)BroadcastingDigital EntertainmentFoundational AIMedia and EntertainmentMobile DevicesOperating SystemsTVWearables
Responsibilities
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs
Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software
Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to Apple
Provide excellent service to Apple customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy
Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor
Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn
Demonstrate Apple’s values of inclusion and diversity in daily activities
Qualification
Required
Offer technical support and skilled troubleshooting for all customers
Generate excitement for Apple's products and services
Deliver exceptional service and empower customers to get the most out of their Apple products
Educate customers about repair options and Apple products and services
Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes
Support customers having Apple product or software issues with care and empathy
Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software
Work with team leaders to identify recurring repair problems and other service concerns
Provide excellent service to Apple customers by seeking to understand their needs
Identify ownership opportunities, present product and service recommendations
Perform other tasks as needed, including supporting customer-facing activities
Contribute to an inclusive environment by respecting each other's differences
Demonstrate Apple's values of inclusion and diversity in daily activities
Preferred
Demonstrate technical expertise of Apple products and services
Follow troubleshooting steps to identify the root cause of a technical issue in a customer service environment
Navigate customer service issues with care and strong interpersonal skills
Consistently learn about and deepen your understanding of Apple products and services and third party products
Work in a fast-paced environment and balance multiple tasks at the same time
Work well in a team environment, demonstrating shared responsibility and accountability
Be trusted with sensitive or confidential information
Be curious and open to learning from others and helping each other grow
Company
Apple
Apple is a technology company that designs, manufactures, and markets consumer electronics, personal computers, and software.
Founded in 1976
10001+ employees
H1B Sponsorship
Apple has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6998)
2024 (3766)
2023 (3939)
2022 (4822)
2021 (4060)
2020 (3656)
Funding
Current Stage
Public CompanyTotal Funding
$5.67BKey Investors
Berkshire HathawayMicrosoftSequoia Capital
2025-05-05Post Ipo Debt· $4.5B
2025-01-16Post Ipo Debt· $0.31M
2021-04-30Post Ipo Equity
Leadership Team
Tim Cook
CEO
Craig Federighi
SVP, Software Engineering
Recent News
Venrock
2025-12-01
2025-09-25
Mac Daily News
2025-09-25
Company data provided by crunchbase