Embarc · 8 hours ago
Lead Guide
Ventura, CA
Full-time
Onsite
Senior LevelEmbarc is a cannabis dispensary that emphasizes community, craft, and culture. They are seeking a Lead Guide to oversee store operations, manage the sales floor, and ensure a high level of customer service while maintaining compliance and operational efficiency.
Cannabis
Responsibilities
Opening Procedures
Troubleshooting Treez
Getting change for the floor/ADVANCED Cash Handling/troubleshooting
Correctly perform refunds
Comfortable with compliance knowledge
Delegating the sales floor
Being a resource for other guides
Handling customer complaints and appropriately delegating to management when necessary
Ensuring registers are on the floor and ready for guides
Store organization & cleanliness (inside & out)
General awareness of store operations
Ability to set an example and effectively lead sales floor
Communicate and coordinate with sales floor manager effectively
Keep customer wait times at acceptable levels
Ensure sales transactional efficiency
Work well under pressure with minimal supervision
Effectively communicate pre-shift to everyone on shift, for each shift
Set an example for model guide behavior and attitude on the sales floor
Knowledge & adherence to policies, procedures, & goals of Embarc- Live our Mission!
Qualification
Required
Show initiative/Knows what needs to be done
Above average attendance record (99% on-time)
Consistency with cash handling (99% accuracy)
Ability to maintain positive influence on sales floor through adversity
Must be able to work AM and PM shifts, weekends, and holidays
Company
Embarc
Retail company servicing emerging industries
Founded in 2019
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2023-10-02Series Unknown
2020-12-01Series A
Leadership Team
Leonard Schlemm
SVP Finance & Corp. Dev.
Recent News
2025-07-28
Company data provided by crunchbase