Fox World Travel · 17 hours ago
Cross Functional Business Travel Specialist
Oshkosh, WI
Full-time
Onsite
Mid Level
$22/hr - $28/hr
3+ years expFox World Travel is one of Wisconsin’s largest travel companies, dedicated to providing excellent benefits and a people-first culture. The Cross-Functional Travel Specialist serves business clients by developing and implementing travel reservations, ensuring client satisfaction, and providing exceptional customer service.
Travel
Responsibilities
Providing exceptional travel services for domestic, trans-border and extensive international itineraries; may provide specialized services to VIP clients
Booking domestic and international reservations for air, travel, hotel and ground transportation, following up as necessary to complete reservation
Counseling clients on efficient routes, lowest available airfares, and travel products/services
Ensuring optimum customer service is provided through effective use of computer systems and positive telephone techniques
Anticipating client needs and acting on special requests
Maintaining awareness and adherence to our clients’ procedures, programs, and policy guidelines
Consistent application of Fox World Travel best practices
Meeting and striving to exceed quality and productivity goals
Ability to work under pressure and effectively multi-task while maintaining professional rapport with clients
Assisting with projects when required
Flexibility to assist in various areas within business travel operations
Assisting customers with online booking tool questions and fulfilling online reservations
Processing exchanges, voids, and refunds for travelers
Maintaining working knowledge of airline practices, programs & operations
Maintaining working knowledge of vendor loyalty programs
Maintaining high level of competency on Travelport+/Smartpoint GDS
Possessing extensive knowledge of destination geography
Providing specialized services to VIP clients
Acting as a role model to reinforce superior customer service and professionalism
Assist in transitioning new team members
Striving for continual improvement through training and constructive feedback, in addition to identifying process enhancements
Ability to work every weekend, holiday hours, and West Coast shifts (typically working until 7:30 PM CT) as determined by business need and client call volume
Maintaining a favorable and collaborative working relationship with team members in all departments to foster an environment of trust and mutual respect. Driving standards and best practices whenever possible and effectively fostering a culture of engagement
Enhancing the organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Being innovative and recommending new approaches, policies, and procedures to effect continual improvements in efficiency of operations and services performed
Other duties, projects and alternate assignments as determined by business need
Qualification
Required
3-plus years related Business Travel experience OR equivalent combination of education and experience preferred
Exceptional customer service skills
The ability to work West Coast hours (typically working until 7:30 PM CT), every weekend, and holidays as scheduled
GDS proficiency required, Travelport+/Smartpoint preferred
Strong verbal and written communication, interpersonal and organizational skills
Friendly and professional demeanor
Skilled in usage of a personal computer and various software packages
Preferred
Personal effectiveness/credibility
Customer-focused and service-oriented skills
Problem analysis and problem-solving skills
Ability to embrace change and are receptive to coaching
Sound judgment and decision-making ability
Attention to detail and accuracy, to ensure all work is completed in a timely manner
Flexibility; ability to work efficiently and effectively with frequent interruptions
Benefits
Competitive wages
Flexible time off (vacation, sick, personal)
FAM Adventure Bucks to help you explore the world
Remote/hybrid work
A full benefit package including medical, dental, vision, long-term disability, company-sponsored life insurance and short-term disability
Tuition reimbursement
401(k) contributions
Company
Fox World Travel
Fox World Travel is a travel & tourism company specializing in travel management programs.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Chip Juedes
CEO
H
Harold H. Juedes
Founder
Recent News
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