Glatfelter Insurance Group · 2 days ago
Claims Liability Supervisor
York, PA
Full-time
Onsite
Senior Level
5+ years expGlatfelter Insurance Group is a well-established company with over 70 years of experience in providing comprehensive insurance solutions. They are seeking a Liability Supervisor for their Claims Management Department, responsible for overseeing a team of claim handlers and ensuring compliance with regulatory requirements while promoting customer satisfaction.
Financial ServicesInsurance
Hiring Manager
Corey Fodor
Responsibilities
Proactive supervision of claims handled by assigned staff in compliance with applicable state regulatory requirements, departmental standards, and designated financial authority
Upholding and promoting the highest standards of customer satisfaction and service to insured, agents, regional directors and other interested parties while fulfilling obligations to protect the insured’s interests and the company’s assets
Adhering to and promulgating GCM standards of communication including investigation and handling status and final determinations to insureds and claimants in compliance with regulatory requirements and departmental standards. This includes verbal communications, written correspondence, internal reports, and issuance of formal denial, disclaimer, and reservation of rights letters
Representing GIG through continuous countrywide contact with insureds, carriers, agents, claimants, auctions, and vendors, etc. May include field work, trial attendance, mediation or other travel
Maintaining standards for claim file integrity to document activity, preserve evidence in an organized fashion, capture accurate claims data, and provide an appropriate basis for all claims handling decisions. May include internal and external technical reporting as needed
All specialized tasks and duties necessary for the prompt and efficient handling of assigned claims within the handler’s designated specialty/line(s) of business. May include litigation management, subject matter expertise development or other advanced technical training or industry education
Performance of quality assurance processes
Administration of Associate attendance and compensation system
Execution of the performance evaluation process. Includes the delivery of performance feedback and coaching as needed
Assisting with the ongoing development of vendor and technical educational resources
Assisting with the implementation of ongoing staff training, development, engagement, teambuilding and work process enhancement initiatives
Qualification
Required
Secondary School Diploma or equivalent
Five (5) or more years of experience in insurance claims
Effective verbal and written communication skills
Efficient time management skills
Strong interpersonal and leadership skills
Advanced knowledge of insurance policy forms, pertinent coverages, and claims handling processes and procedures
Advanced understanding of technical subject matter appropriate to assigned specialty/line(s) of business
Quality focus and attention to detail
Ability to perform calculations, prepare reports, and maintain files
Must be proficient with the use of computer applications (standard Microsoft products), keyboard/typing, and telecommunication tools and technology
Develop proficiency in the use of GIG/GCM computer systems and applications
Develop a comprehensive knowledge and understanding of GCM processes and procedures as well as GIG culture, products and services within an appropriate timeframe
Obtain required adjuster licenses within an aggressive timeframe and maintain licensure renewals by obtaining required continuing education credits
Complete required training assigned to enhance knowledge, expand technical understanding and develop skills
Must have completed or complete the IIA Supervisory Management program or equivalent within an aggressive timeframe
Demonstrate ability to take ownership of assigned tasks and complete tasks timely/accurately
Preferred
College degree and Associate in Claims designation
Prior supervisory experience
Benefits
17 paid holidays
Personal holiday
Mental health and wellness day
Variety of leaves for personal, health, family, and volunteer needs
Tuition reimbursement program
Company
Glatfelter Insurance Group
An Employee Owned company.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-09-21Acquired
Leadership Team
Larissa Tosch
CIO and Executive Vice President of Client Service Operations
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