Atlanta Community Food Bank · 18 hours ago
Benefits Specialist I
Atlanta, GA
Full-time
Onsite
New Grad, Entry LevelThe Atlanta Community Food Bank is working to end hunger in our community. The Benefits Specialist I will assist clients in submitting applications for public assistance programs and ensuring they receive the necessary support and resources.
CharityFood and BeverageNon Profit
Responsibilities
Empower potentially eligible people to make an informed decision about whether or not to apply for SNAP and/or other forms of government assistance
Educate recipients of the recertification process to improve program retention
Maintain expert knowledge of program policy information and changes, such as eligibility requirements, acceptable forms of verification, etc
Coordinate and conduct application processing through promotional events, arrange application sessions, and use phone calls or emails to screen and enroll potential SNAP participants
Act as a liaison for future client follow-up and communication in collaboration with the SNAP Manager
Navigate community resources in areas such as: food, clothing, housing, mental health, and medical services for client use
Represent the Food Bank with community members and partners as subject matter expert and attend community events
Partner with SNAP Manager to monitor federal and state policy to ensure barriers and opportunities are identified and addressed
Collaborate with partner organizations to ensure outreach at the partner’s location is positioned for success
Support execution of the Benefits Outreach Strategy by expanding and retaining partners and ensuring ongoing excellent customer service
Establish and build effective relationships externally with current and potential partners
Collaborate within teams in the department to connect clients and partners to other Food Bank Programs
Monitor, track, and report application progress and outcomes
Generate reports to accurately capture the number of applications submitted in each period
Partner with Management to maintain appropriate record keeping in web-based CRM for data tracking, reporting, and use in grant applications
Communicate with DFCS staff to assist clients with ordering new EBT cards confirm issuance, and help clients troubleshoot common EBT card issues
Capture and record application data, create reports, and communicate results as needed
Maintain good rapport with partner agencies and clients
Tracks, monitors, and maintains application data in Benefits Outreach CRM and other supporting systems
Answer questions via phone, voicemail and/or email about organization, public benefits and/or services including providing addresses, directions, and other referral information
Interact with a diverse group of people in a professional manner
Qualification
Required
Demonstrated experience working with the public; assisting individuals with benefits enrollment, recommending services, problem solving issues, or the like
Work history that includes attention to detail, collecting, maintaining, and documenting information and complying with compliance procedures/protocols
Experience providing excellent customer service, including clear communication, problem resolution and follow up, etc
Must be proficient in Microsoft and have experience using Microsoft Apps such as Outlook, Teams, OneDrive, SharePoint, etc
This position works with diverse populations, so the individual must demonstrate solid skills working with elderly, linguistically diverse, interfaith, BIPOC, and LGBTQx groups
Employee is routinely required to lift to 25 lbs
The employee is frequently required to travel in the local metro Atlanta area to community partner sites
The Benefit Coordinator will work a flexible full-time hourly schedule and be available to occasionally work weekends and/or evenings as assigned
Employee may primarily work at partner locations, from the ACFB office in East Point, or from one of the CFC locations while overall having a flexible schedule
Must have a valid driver's license
Company
Atlanta Community Food Bank
Atlanta Community Food Bank is a food distribution organisation for community kitchens, night shelters, and food pantries.
Founded in 1979
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$22.05MKey Investors
WalmartNorfolk Southern CorporationFood Lion
2025-12-04Grant· $0.75M
2025-09-16Grant· $0.1M
2024-11-20Grant· $0M
Leadership Team
Greg Sims
Chief Development Officer
Kenneth Hill
Chief Supply Chain Officer
Recent News
2025-12-18
2025-12-17
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