Rabine · 1 day ago
Operations Coordinator
Crystal Lake, IL
Part-time
Onsite
Mid Level
3+ years expRabine is a company focused on commercial HVAC service operations, and they are seeking an Operations Coordinator to manage day-to-day operations. This role involves coordinating technician dispatch, purchasing materials, and ensuring effective communication with customers throughout the service process.
Building MaterialEnergyReal Estate
Responsibilities
Coordinate daily dispatch of commercial HVAC service technicians under the direction of the Operations Manager
Schedule work based on priority, urgency, SLAs, and technician capabilities
Adjust schedules in real time to address emergencies, delays, or scope changes
Ensure all service calls are accurately scoped, scheduled, and documented
Support workload balancing and route efficiency
Coordinate purchasing of parts, equipment, and materials required for service and small project work
Confirm pricing, availability, and lead times with approved vendors
Track material status and backorders and communicate impacts to operations leadership
Ensure materials are delivered to the correct location and available when work begins
Maintain purchasing accuracy and documentation in company systems
Proactively communicate with customers regarding scheduling, technician arrival times, delays, and job completion
Serve as a consistent point of contact for service coordination questions
Ensure customers are informed of next steps, follow-up needs, and close-out status
Maintain professional, timely communication aligned with company standards
Support technicians with access coordination, logistics, and job documentation
Ensure work orders are complete, accurate, and closed out properly
Coordinate with billing and operations leadership to support timely invoicing
Identify recurring scheduling, material, or communication issues and escalate appropriately
Assist with onboarding and training technicians on dispatch and workflow procedures
Qualification
Required
3+ years of experience in commercial HVAC operations, dispatch, or service coordination
Working knowledge of commercial HVAC service workflows and terminology
Strong organizational skills and ability to manage multiple priorities
Clear, professional written and verbal communication skills
High attention to detail and follow-through
Proficiency with service management, dispatch, or work order systems
Company
Rabine
Rabine Group is a construction company providing pavements, roofing, fuel, snow and power quality services
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Austin Rabine
CEO
Mark Stranges
President & Co-Founder of Rabine Mechanical
Company data provided by crunchbase