Santander Bank, N.A. · 23 hours ago
VIP Technical Support
New York, NY
Full-time
Onsite
Mid, Senior Level
$75K/yr - $128K/yr
5+ years expSantander Bank, N.A. is a global leader in the financial services industry evolving into a technology-driven organization. They are seeking a VIP Technical Support professional to provide day-to-day white glove process and technical support for Senior Executives, managing technical issues and supporting various executive devices.
BankingFinanceFinancial Services
Responsibilities
Support CEC members with all technical issues
Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals)
Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistant access and devices
Image and update end user computers
Testing & validation of new updates, patches, and deployments
Support meetings, events, and Board functions
Must be able to walk frequently and lift up to 50 lbs
Qualification
Required
Must have extensive VIP & Executives level support experience and be able to respond to customer questions regarding operation and issues in a polite and precise manner
Provide day-to-day white glove process and technical support for Senior Executives for all IT issues experienced locally or through remote assistance tools
Must have a good executive presence with strong communication skills and be able to multi-task, manage time effectively, and follow through with assignments
Personal accountability and responsibility is a must
Support CEC members with all technical issues
Manage, maintain & support inventory of Executive devices (Laptops, mobile devices, peripherals)
Facilitate on-boarding and off-boarding of Senior Executives and Executive Assistant access and devices
Image and update end user computers
Testing & validation of new updates, patches, and deployments
Support meetings, events, and Board functions
Must be able to walk frequently and lift up to 50 lbs
Bachelor's Degree or equivalent work experience: Computer Science/Software Engineering or equivalent field
5-10+ years in VIP Support and supporting technologies
Advanced Windows desktop support
Microsoft Windows 11
Microsoft Office Suite
Microsoft Exchange & Office365
Video Conferencing (Cisco Webex, Zoom, Microsoft Teams)
MDM support experience, preferably Intune
Active Directory & Azure
Project Management
Familiar with ITIL and ITSM processes
Apple iOS & Android device support
Familiarity supporting Macintosh laptops/desktops a plus
Familiarity with Networking; Cisco certifications or work experience a plus
Printer Support
Preferred
Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education
Experience in Microsoft Office products
Fluent in Spanish
Company
Santander Bank, N.A.
At Santander Bank, it’s our mission to help people and businesses prosper.
5001-10000 employees
H1B Sponsorship
Santander Bank, N.A. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (44)
2024 (36)
2023 (61)
2022 (66)
2021 (78)
2020 (69)
Funding
Current Stage
Late StageTotal Funding
$75MKey Investors
Wind Turbine & Energy Cables
2020-01-22Debt Financing· $75M
Leadership Team
Pierre Habis
Chief Consumer & Digital Transformation Officer
Recent News
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2026-01-16
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2025-12-22
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2025-12-06
Company data provided by crunchbase