M3 Networks · 4 hours ago
Senior Technical Account Manager
Southlake, TX
Full-time
Hybrid
Mid, Senior Level
3+ years expM3 Networks is looking for a Senior Technical Account Manager who excels at transforming chaotic accounts into organized and satisfied clients. The role involves managing client relationships, overseeing renewals, and recommending upgrades while ensuring a high level of client satisfaction.
Information TechnologyIT ManagementTechnical Support
Responsibilities
Own a book of MSP client accounts end-to-end
Manage renewals, agreements, seat changes, and service alignment
Keep accounts organized and documented inside ConnectWise
Identify and close upgrades (security, users, projects, standardization)
Qualification
Required
3+ years MSP Account Management / TAM / vCIO / Client Success experience
Strong experience with ConnectWise Manage (required)
Strong experience with Quoter (required)
Proven ability to manage renewals + agreements and drive account upgrades
Professional communication and follow-through
Benefits
401(k)
401(k) 3% Match
401(k) matching
Cell phone reimbursement
Dental insurance
Health insurance
Paid time off
Vision insurance
Work from home
Company
M3 Networks
M3 Networks provides IT support services.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Michael D. Moore
Founder and CEO
Stephanie Moore, CPA
Chief Financial Officer
Company data provided by crunchbase