CMC Hotels · 3 weeks ago
Guest Service Manager-Fairfield Inn By Marriott Raleigh/Cary
Cary, NC
Full-time
Onsite
Entry, Mid Level
2+ years expCMC Hotels is a Raleigh, North Carolina based company specializing in the development, acquisition, repositioning and management of upscale limited service, extended stay and full-service hotels. They are seeking an engaging and motivating leader to manage all Guest Service Representatives, ensuring brand compliance and driving guest service scores.
HospitalityHousekeeping ServiceTravel
Responsibilities
Responsible for all operations of the front desk & guest services, including staff training, meetings & shift scheduling
Required to tend to customer complaints and queries in a pleasant and levelheaded manner
Maintain working relationships and communicates with all departments
Verifies that accurate room status information is maintained and properly communicated
Updates group information, maintain, monitor & prepares group requirements
Works within the allocated budget for the front office
Enforces all cash-handling and credit policies
Upholds the hotel’s commitment to hospitality
Maximize room revenue and occupancy by reviewing status daily. Monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily
Ensure that employees are, at all times, attentive, friendly, helpful and courteous to all guests, managers and other employees
Maintain required pars for all front office & stationary supplies
Monitor guest service scores, daily
Be knowledgeable of hotel property and in-house events
Be cognizant of area events and businesses. Develop the ability to provide the information and directions to such
Must be able to work all aspects of the front office, reservations system, PBX, check-in check-out procedures, etc
Provide guests with information concerning hotel policies and amenities/services
Manage the Preventative Maintenance program ensuring all paperwork is turned into the Corporate office in a timely manner
Qualification
Required
Be self-motivated and able to work independently
Strong work ethic and a desire to succeed
Knowledge of Fosse operating system a plus
Must be Flexible and able to work split shifts or fill-in shifts when associates call out
Clean background check, and reliable transportation a must
Minimum of two years hotel front desk supervisory experience or 4+ years hotel front desk operations
Must possess solid basic accounting and math skills, be comfortable with computers and have excellent customer service and communication skills
Minimum Associates degree
Benefits
Paid Vacation
Paid Sick Leave
Holiday Pay
Access to a fully vested 401K program
BCBS Health Insurance
Dental and Vision Coverage
Life Insurance
Short-Term Disability
Marriott Hotel Discounts
Company
CMC Hotels
CMC is a privately owned hotel management firm established in 1985.
501-1000 employees
Funding
Current Stage
Late StageRecent News
The Business Journals
2023-12-25
The Business Journals
2023-12-25
Company data provided by crunchbase