Krapf Group - School Bus and Transportation · 1 day ago
Office Assistant
Downingtown, PA
Part-time
Onsite
New Grad, Entry Level
0+ years expKrapf Group is one of the largest private, family-owned school bus contractors in the U.S., committed to providing the best passenger transportation. The Office Assistant will support operations by dispatching drivers, ensuring compliance with regulations, and maintaining effective communication with district customers and drivers.
Transportation/Trucking/Railroad
Responsibilities
Support and assist the Operations Manager to provide positive representation of the Company
Monitor the daily driver radio communications; provide driver updates, ensure on-time performance, troubleshoot and respond to driver emergencies, breakdowns and need for assistance
Interact with appropriate personnel regarding equipment, driver hours & customer issues
Respond to issues in a calm, professional manner, with a clear, distinctive and reassuring voice, in a non-confrontational manner
Troubleshoot driver performance issues and report issues to Transportation Supervisor
Control costs by monitoring driver hours
Serve as liaison between School Districts, clients, outside vendors to coordinate efficient and timely processing of trip requests
Communicate to school districts and schools (administrative staff) items of interest when needed
Handle problems between drivers and schools pertaining to trips
Take and assist in resolution of complaints from parents, schools, transportation directors and customers
Process trip changes and communicate changes the drivers when necessary
Handle changes to schedules for current week
Assist in the operation functions of the School Bus Division
Perform other job-related duties to meet business objectives
Qualification
Required
Excellent communications and customer service skills
Communicates effectively orally and in written form. Obtains and then passes on information to appropriate individuals
Computer literacy including development of spreadsheets and word documents, tracking data and generating reports
Computer literacy - knowledge of database software; Internet software; spreadsheet software and word processing software
Good organizational skills and attention to detail
Ability to handle difficult situations professionally and in a non-confrontational manner
Willingness to work a split shift schedule
Works well as part of a team; systematically encourages and supports others
Knowledge of the areas our Chester County buses drive through
Valid driver's license and reliable transportation
High School Diploma or equivalent; or one to three months related experience and/or training or equivalent
Company
Krapf Group - School Bus and Transportation
Krapf Group is a family-owned and operated transportation business established in 1942, by George Krapf, Jr., to provide pupil transportation for the local municipalities.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Ahern
Chief Executive Officer
Mark R.
Chief Operating Officer
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