Cornerstone Financial Credit Union · 1 week ago
Consumer Loan Processor
Nashville, TN
Full-time
Onsite
Entry Level
1+ years expCornerstone Financial Credit Union is a positive and fun place to work, serving over 45,000 members in the Nashville area. They are seeking a Branch Loan Consultant to provide exceptional service by assisting members with loan applications and processing transactions accurately in accordance with established policies and procedures.
Financial ServicesInsuranceLending
Responsibilities
Stays informed and knowledgeable of all credit union rates, fees, products, and promotions to assist the members with financial needs. Actively cross-sells products and services
Provides information to members concerning different types of consumer loans, credit cards, terms, interest rates, and documentation needed for the loan
Completes teller transactions and works teller line as needed daily
Conduct financial planning discussions to uncover needs and make adequate recommendations by offering appropriate products, services, and guidance to achieve their personal financial goals
Educates members on technology and digital solutions offered by Cornerstone FCU
Actively refer members to Mortgages, Investments, and other solutions offered by Cornerstone FCU
Processes loan applications in person, by phone, by mail, and through online channels. Evaluates applications for all required information, informing the applicant of any additional documentation needed. Audits and scans loan documents
Cross-sells and promotes CFCU financial services including payment protection, gap, and warranty options
Completes all required Department of Motor Vehicle and Secretary of State documents, including securing/filing liens and titles
Monitors loan queue and stays in communication with Centralized Lending for loans in progress
Processes member transactions, including, but not limited to, deposits, loan payments, cashier's checks, transfers, check cashing, withdrawals, and bank-to-bank wires each day during assigned time slot or as needed
Proofs, examines and verifies documents for endorsements and negotiability to ensure safe practices are followed. Detects and resolves discrepancies
Is alert and aware to help prevent fraudulent activity or errors that would result in a loss to the credit union
Opens and closes accounts, creates debit cards, and orders checks. Completes various forms associated with account ownership and member authorizations
Stays informed and knowledgeable about IRA and Business Accounts and assists members with opening these types of accounts
Balances daily transactions and verifies cash and check totals. Investigates and resolves out-of-balance conditions. Purchases and sells funds to the vault as needed to keep cash drawer at required levels
Understands and adheres to all applicable banking regulations and CFCU policies and procedures
Responds to member questions and directs them to other staff as needed
Attends required training and department meetings as directed by the Branch Manager and Training Manager
Keeps work area clean, secure, and well-maintained
Ensures all required documents are imaged
Ensures confidentiality of all sensitive information including members' data
Abides by all security and robbery procedures
Assists with training other staff members as assigned
Performs other duties as requested
Qualification
Required
High school diploma or equivalent is required
One year in the financial service industry and/or lending experience
A minimum of one year of customer service and/or sales experience with cash handling is required
Excellent verbal and audio communication skills are needed to serve the members
A 'people-oriented' personality, with a professional, caring, friendly, and sincere attitude is required
Company loyalty, a positive attitude, and dependability should be demonstrated in this position
Must be able to function as a team player and cooperate with co-workers, members, and business associates
Preferred
Some college or specialized financial services training is preferred
Lending experience is desired
Company
Cornerstone Financial Credit Union
Cornerstone Financial Credit Union provides financial solutions such as saving accounts, loans, investments, and insurance services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Matthew Mielke
Vice President Information Technology and Facilities
Recent News
2025-02-20
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