Technical Support Representative jobs in United States
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Mass Markets · 12 hours ago

Technical Support Representative

positionLA Metro Area
timeFull-time
remoteHybrid
seniorityNew Grad, Entry Level

MCI is one of the fastest-growing tech-enabled business services companies in the USA, and they are seeking a motivated and customer-focused Technical Support Representative to join their dynamic team. In this role, you will be the first point of contact for customers nationwide, delivering exceptional service, resolving technical issues, and promoting products and services to enhance the overall customer experience.

ConsultingInformation Technology
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H1B Sponsor Likelynote

Responsibilities

Responding to inbound and outbound customer inquiries in a courteous, timely, and professional manner
Resolving technical issues efficiently, aiming for first-contact resolution
Researching and retrieving information across systems to address customer concerns
Collaborating with other departments to resolve complex issues
Accurately documenting customer interactions and claims in internal systems
Using available resources and training to provide accurate information while adhering to scripts, policies, and procedures
Protecting customer privacy and handling confidential information responsibly
Escalating unresolved issues to appropriate personnel when necessary
Participating in ongoing training and team meetings to stay current on systems, products, and procedures
Maintaining consistent attendance and adhering to your work schedule

Qualification

Technical troubleshootingCustomer serviceMicrosoft OfficeWindows operating systemTyping speedEmpathetic mindsetMultitaskingCommunication skillsProblem-solving abilitiesOrganizational skillsCollaborative spirit

Required

Must be 18 years of age or older
High school diploma or equivalent
Strong written and verbal communication skills
Typing speed of at least 20 words per minute
Basic proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
Familiarity with the Windows operating system
Dependability and punctuality
Strong problem-solving and troubleshooting abilities
A calm, empathetic, and customer-first mindset
Ability to multitask, stay organized, and work independently
A collaborative spirit and a passion for helping others
Comfort working in a fast-paced, evolving environment

Benefits

HMO Coverage plus a dependent
Dental Coverage
Free meal during training
Career growth and learning
Allowances for rice, clothing, laundry and meals
Performance and loyalty bonuses
Frequent disinfection, fogging of workplace
Opportunities for growth and promotion
Employee shuttle services
Company retreats and off-site events
Sharpen your social skills while meeting awesome people and making new friends
Plus, more in-office rewards, raffles, recognition gifts, and treats!

Company

Mass Markets

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Leading America based business process outsourcing (BPO) provider specializing in customer service, inside sales and back-office.
dateFounded in 2015
location
Beverly, Massachusetts, USA
people-size501-1000 employees
web-link
https://www.massmarkets.com/

H1B Sponsorship

Mass Markets has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2021 (1)

Funding

Current Stage
Late Stage

Recent News

EIN Presswire
MAS Markets Named 32nd Fastest-Growing Company in the Growth 500
2025-06-24
Company data provided by crunchbase