Agile Cold Storage · 4 months ago
Customer Service Representative
Park Rapids, MN
Full-time
Onsite
Entry Level
$18/hr - $19/hr
2+ years expAgile Cold Storage is seeking a Customer Service Representative to manage customer inquiries and ensure accurate processing of work orders and shipments. The primary responsibilities include scheduling appointments, communicating with customers and brokers, and maintaining proper invoicing and documentation.
LogisticsSupply Chain ManagementTransportation
Responsibilities
Respond to all customer inquiries, requests and complaints concerning work-orders, shipments, inventory, etc
Schedule inbound and outbound appointments within the DMS (Dock Management System)
Communicate between customer, the customer’s broker or freight forwarding and warehouse operations concerning the customer’s account/inventory and office for invoicing and credit changes
Ensure proper invoicing of all accounts by processing and verifying computer-generated invoices
Generate all paperwork/information required for customer work orders including responding to and checking on special requests, expediting orders where necessary, tracking orders, and post inventory records
Review order details and ensure they are following Company policies and procedures
Research issue, obtain supporting paperwork, get approvals and process credits / debits
Provide clerical support including overseeing all paperwork associated with orders, maintaining corresponding files, answering phones, operating office equipment/computers needed to perform duties, greeting visitors
Provide coverage for other team members
All other duties as assigned
Accurately enter orders in the WMS
Perform work in a safe manner following all Company safety rules
May perform other duties as may be assigned to fulfill Agile’s objectives
Qualification
Required
2 years of Customer Service Experience or an appropriate combination of education and experience
Requires computer skills in Microsoft Word, Outlook, Excel, PowerPoint, Access, and ability to use the Internet
Requires clerical skills in managing files and records, and other office procedures and terminology
Requires the ability to pay close attention to details, and having a personality that is pleasant and cooperative, even when under pressure to meet deadlines, or when working with difficult individuals
Strong communication skills with the ability to read and speak English
Must be able and willing to complete a pre-employment basic math skills test
Must be able and willing to complete a per-employment background check and drug screen
Strong Teamwork skills
Preferred
High School Diploma or GED
Company
Agile Cold Storage
Agile Cold Storage is a go-to service provider for cold storage solutions.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
John Ripple
Chief Development Officer (CDO)
Recent News
New Orleans CityBusiness
2025-02-19
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