Versa-Tags, Inc. · 2 weeks ago
Customer Service Representative
Cuba, MO
Full-time
Onsite
Entry Level
1+ years expVersa-Tags, Inc. has been a leader in producing quality printed products since 1970, and they are currently seeking a Customer Service Representative to join their on-site office team. The CSR will be responsible for managing customer accounts, providing product information, resolving inquiries, and ensuring a positive customer experience in a fast-paced environment.
PrintingRetail
Responsibilities
Open and maintain customer accounts, developing a trusting relationship with all new and existing customers
Use extensive knowledge of products, materials, and services we provide to achieve high customer satisfaction and inform customers of deals and promotions that fit their business needs to increase sales opportunities
Tactfully and professionally manage high-volume inbound and outbound calls on a multi-line phone system in a timely manner
Provide caring, accurate, valid, and complete information to customers and team members
Provide a positive, memorable experience to all customers, vendors, partners, and team members
Compile and file new orders that can be accurately referenced upon a customer re-order
Prepare samples that wow customers based on their requests, needs, or available promotions
Prepare mail and invoices to send to relevant customers, vendors, and other mailing needs
Give the best service when receiving customer inquiries, issues, or complaints, using the company’s help desk software to keep abreast of, and track, issues from start to finish. Work with Customer Support Supervisor to ensure best-in-class customer service is being delivered while escalating issues or complaints appropriately
Elevate the customer experience by accepting verbal orders to create an accurate written order that the customer can review and approve
Provide accurate and timely catalog pricing information, and refer customers with special quoting needs to Quote and Proof Coordinators
Accept payment information and other pertinent customer account information to input into the Epicor ERP System
Other duties as needed
Qualification
Required
High school diploma
Minimum 2 years in a fast-paced retail customer service environment, or 1 year in a call center service environment
Strong focus on quality interactions with customers and fast service
Ability to work under pressure and react quickly
Strong phone, verbal, and written communication skills, with a focus on courtesy and professionalism with all customers and team members
Active listening capability
Ability to evolve with an ever-changing environment
Ability to adapt/respond to different types of personalities
Excellent communication and presentation skills
Ability to prioritize, and manage time effectively
Strong computer/keyboard skills; experience with Epicor ERP a plus
Must be a fantastic team member!
Benefits
Comprehensive, top-tier medical insurance, with low deductibles, no co-insurance, and no copay options.
Affordable dental and vision plans
$100,000 Term Life Insurance, paid by Versa-Tags
Short-Term Disability Insurance, paid by Versa-Tags
Generous PTO - starting with 12 days in your first year, 18 days after your first year, and 24 days at 10 years
401k Plan with up to 4% Employer Match, 100% vested from your first contribution
Employee Assistance Program available to all employees and their household immediately
Discounted gym membership for Versa-Tags employees through Anytime Fitness
On-Site Annual Health Screenings and options to schedule and attend virtual care visits with local doctors on site
Morale events, catered meals, potlucks, contests, and gifts
Company
Versa-Tags, Inc.
Versa-Tags™ has been serving promotional, automotive, and ad specialty distributors since 1970.
Founded in 1970Cuba, Missouri, USA
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase