NorthWestern Energy · 2 weeks ago
Customer Service Representative
Helena, MT
Full-time
Hybrid
New Grad, Entry Level
$18/hr - $25.72/hrNorthWestern Energy is a company that values customer relationships and support. They are seeking a Customer Service Representative to provide technical support, assist with customer inquiries, and ensure adherence to company policies while maintaining a positive customer experience.
Clean EnergyElectrical DistributionEnergyEnergy EfficiencyEnergy ManagementNatural ResourcesRenewable Energy
Responsibilities
Adhere to company safety standards and the Code of Business Conduct & Ethics
Ensure all actions are consistent with NorthWestern Energy's values, mission, and strategic business objectives
Effectively respond to customer requests that result in customers feeling supported and valued
Provide customer account information and technical customer support
Assist customers with credit program information, customer aide and energy efficiency programs
Understand and explain rate information and bill calculation
Adhere to all company policies and procedures including customer confidentiality
Demonstrate and maintain a good safety record
Qualification
Required
Genuine desire to build lasting relationships with customers, peers and leadership based on trust and dependability
If working from home must have Spectrum internet service capability to their home office location and a private location and free from distractions
Able to report to a local service location within 45 minutes should they become unable to perform their duties remotely
Authentic interest in delivering customers a solution based customer experience
Ability to utilize active listening, written, verbal and interpersonal skills to engage with customers to confirm, clarify and diffuse escalated situations
Objective to meet or exceed Contact Center metrics
Adept at documentation of all customer interactions
High School diploma or equivalent
Ability to maintain composure in a fast paced environment
Good time management and organizational skills
Strong computer literacy including Microsoft Office Suite and other applications
Proficient typing skills
Remote CSRs who do not meet the required performance standards may be asked to work at an on-site location
Benefits
401K with company match up to 4% and non-elective contribution up to 7%
Healthcare and wellbeing programs, including dental and vision for you, your spouse and dependents
Health Savings Account (HSA)
Healthcare and dependent care flexible spending account (FSA)
Employee Assistance Program (Offering up to six free counseling sessions, per person, per issue, per year for employees, spouses and dependents)
Life Insurance (company pays basic employee policy; spouse, dependent insurance also available)
Tuition reimbursement
Competitive pay (scheduled performance-based wage increases and annual incentive opportunities)
Paid company endorsed volunteer opportunities
Paid training opportunities
Paid time off starting on your first day, plus 11 paid holidays
Company
NorthWestern Energy
For more than 100 years, NorthWestern Energy continues to deliver the energy and exceptional service that their customers and communities
Founded in 1923
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2025-08-19Acquired
1978-01-13IPO
Leadership Team
Brian B. Bird
President and Chief Operating Officer
Recent News
2025-11-12
Black Hills Service Company, LLC
2025-11-06
Company data provided by crunchbase