SouthernMED Pediatrics · 1 day ago
Office Manager
Rock Hill, SC
Full-time
Onsite
Mid Level
3+ years expSouthernMED Pediatrics is an outpatient clinic focused on providing quality patient care. The Office Manager is responsible for overseeing daily operations, ensuring compliance with regulations, managing staff performance, and maintaining a high level of patient satisfaction.
Child CareConsultingHealth CareMedicalTherapeutics
Responsibilities
Oversee daily operations of the clinic
Ensure the clinic operates according to local, state, and federal regulations
Operates the clinic within budget guidelines, monitoring and controlling expenses and ensuring proper patient billing procedures are followed
Responsible for providing adequate staffing of the clinic according to projected patient volume
Prepare employee schedules taking into consideration requests for time off
Monitor and enforce staff performance. Conduct disciplinary reviews as necessary
Responsible for staff performance reviews
Review and approve performance reviews of all employees assigned to the clinic
Ensures all employees receive appropriate and effective training in their particular position and that all employees are performing in a proficient manner
Responsible for the day-to-day management of all clinic employees ensuring fair and consistent administration of all human resource related policies. Develops and maintains an atmosphere of diversity and inclusion. Participates in all employee recognition activities
Update employee time in the timekeeping system for timely payroll processing
Monitor and maintain supply inventory through effective par levels and financially responsible purchasing
Address IT problems and concerns in order to ensure that the systems continue to function uninterrupted. Ensure all IT Security protocols are followed
Maintain the building in a safe manner; submit maintenance requests as needed and follow-up to ensure repairs and/or improvements are complete and adequate
Coordinate and conduct monthly staffing meetings in order to provide effective communication between senior leadership and employees
Attend office manager meetings as requested
Ensures that the clinic maintains all OSHA standards
Ensures that all areas of the clinic are maintained in a clean and orderly manner
Conducts safety and environmental audits on a monthly basis
Address patient complaints as necessary and formulate an effective resolution plan
Ensure proper handling of cash received and approve cash deposits
Meet with outside vendors as needed
Available after regular business hours to address emergency situations as needed
Completes all mandatory training as required
Performs other duties as assigned
Demonstrates commitment to superior customer experiences with a service-oriented attitude
Collaborates with others to coordinate care, resolve concerns, and address the needs of patients, family members, physicians and employees
Considers patient and employee safety. Takes initiative to identify and eliminate risks
Respects and considers patient rights to privacy and complies with all HIPAA guidelines for maintaining confidentiality
Communicates professionally and appropriately at all times
Builds strong working relationships with co-workers and other staff while recognizing individual talents and perspectives
Identifies, analyzes and solves problems
Addresses potential conflicts and provides effective resolution
Accepts responsibility for decisions and actions
Utilizes appropriate resources to effectively and successfully execute responsibilities
Adheres to regulatory and company policies and procedures
For locations that provide “after hours” clinic, the office manager is responsible for all operational aspects of the clinic including the after-hours clinic
Qualification
Required
High school diploma or equivalent
Associate degree in a healthcare related field or an equivalent combination of education and experience in a healthcare setting
3 years of prior medical experience preferred
Working knowledge of computer applications
Ability to speak, read and write effectively
Ability to work independently without direct supervision
Ability to coordinate, analyze, observe, make decisions, and meet deadlines, in a detail-oriented manner
Company
SouthernMED Pediatrics
SouthernMed Pediatrics offers childcare services such as lactation, prenatal counseling, flu clinics, ear piercing, and Parenting Support.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
R. Kyle Guyton, MD
Co-Founder
Company data provided by crunchbase