FAMU National Alumni Association · 8 hours ago
Market Financial Center Manager - Baltimore Market
Baltimore, MD
Full-time
Onsite
Mid Level
$72K/yr - $90K/yrFAMU National Alumni Association is associated with Bank of America, which is dedicated to improving financial lives through responsible growth. The Market Financial Center Manager is responsible for managing financial centers, fostering a client-centric culture, and ensuring operational excellence in the absence of the assigned financial center manager.
Non-profit Organization Management
Responsibilities
Operates as a back up financial center leader within a market
Manages client traffic, engaging and appropriately routing clients, and fostering client retention
Manages business results through formalized management routines and coaching
Creates a world class client experience environment
Manages market-level initiative prescribed by market leaders
Drives operational excellence
Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully
Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement
Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the 'why' and connects contributions to business results
Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks
People Manager & Coach: Knows and develops team members through coaching and feedback
Financial Steward: Manages expenses and demonstrates an owner's mindset
Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth
Driver of Business Outcomes: Delivers results through effective team management, structure, and routines
Qualification
Required
High School Diploma / GED / Secondary School or equivalent
Coaching
Customer Service Management
Customer and Client Focus
Performance Management
Talent Development
Business Operations Management
Recruiting
Result Orientation
Risk Management
Sales Performance Management
Inclusive Leadership
Leadership Development
Prioritization
Problem Solving
Referral Management
Benefits
Industry-leading benefits
Access to paid time off
Company
FAMU National Alumni Association
The Florida A&M University National Alumni Association (FAMU NAA), a non-profit organization, incorporated under the laws of the State of Florida, was established to serve its alumni and the University, to actively promote the interest of Florida A&M University as an institution of higher learning, research and public service, to focus on the educational needs of all Americans to support cultural diversity and equal access to a quality education at Florida A&M University.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase