American National · 7 hours ago
Claims Assistant - TEMP
US VA - Richmond
Full-time
Onsite
Entry Level
3+ years expAmerican National is a subsidiary of Brookfield Wealth Solutions, focused on wealth protection and retirement services. They are seeking a Claims Assistant to provide clerical support to Claims Adjusters and enhance customer service through effective communication with brokers and claimants.
Auto InsuranceFinancial ServicesHealth CareHealth InsuranceInsuranceLife Insurance
No H1B
Responsibilities
Provide clerical support to a nationwide team of claims adjusters and aid in facilitating timely and accurate management of claims by entering stop/cancel/release of checks, processing cash receipts, work check exceptions, and completion of complex state forms
Keep our claims data accurate by inputting data and policy information for new and existing claims
Extensively communicate with our customers and enhance their customer experience by – answering incoming calls, processing electronic mail, preparing written correspondence, and processing outgoing mail. The majority of each workday is spent communicating on the telephone
Review each claim for payment, documenting date issued and check number. Researching financials to verify payment information
Review of outstanding checks for various claim systems and review applicable system to determine if payment is still outstanding and/or returned, prepare letters as needed and document findings in FSITrack
Qualification
Required
Basic job knowledge of Service Center policies, systems, and procedures, as well as an exceptional customer service focus obtained through:
A high school diploma (or equivalent) and 3 years' prior relevant work experience preferably working in a commercial carrier's claims department or similar environment; or
A vocational or technical education with at least one year of relevant work experience
Must have good business acumen (i.e. understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable)
Highly accurate typing with speed of at least 50 wpm
The ability to communicate clearly on the telephone is crucial. The ability to read, speak, and write English fluently is required. The ability to read, speak, and write Spanish fluently is not required, but is a strong plus
Being extremely detail oriented
Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines
Ability to be a team player that communicates and collaborates with peers to achieve common goals in a team environment
A strong sense of accountability and pride in completing an excellent work product
A strong focus on execution in getting things done right. Proven ability to consistently produce and deliver expected results to all stakeholders by:
Finding a way to achieve success through adversity
Being solution (not problem) focused
Thinking with a global mindset first
Successful traits (flexibility, ability to thrive in change, being resourceful on your own) necessary to work in a fast-paced environment that is evolving constantly
Demonstrates active listening and proactive communication by listening first, and then preparing carefully before engaging in conversation to communicate well thought out feedback
Shows care and concern by expressing curiosity authentically, being self-aware, constantly engaging input from others, and collaborating with ease
Ability to build rapport and foster collaborative, productive relationships with business partners and organizational peers with a focus on timely and meaningful exchanges of information and providing value-added solutions
The courage to offer and support others to express different opinions and ideas, regardless of popularity or immediate acceptable
Demonstrates inner strength. Has the courage to do the right thing and demonstrates it on a daily basis
Exhibit natural and intellectual curiosity. Consistently considers all options and is not governed by conventional thinking
Proficient in MS Office Suite and other business-related software
Must demonstrate a relentless desire to continually update your skill level through continuing education and self-development opportunities
Preferred
A Bachelor's degree from an accredited university or industry designations are preferred, but not required
Benefits
Health
Dental
Vision
401(k) with company match
Paid time off
Professional development opportunities
Company
American National
American National is an insurance company that provides life insurance, health insurance, and auto insurance services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-08-09Acquired
Leadership Team
M
Matthew Ostiguy
Senior Vice President, P&C Chief Operating Officer, American National Insurance Company
Recent News
2025-12-01
2025-12-01
American National Insurance, LLC
2025-10-31
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