Ulta Beauty · 17 hours ago
IT Manager End User Services Corp
Bolingbrook, IL
Full-time
Hybrid
Mid, Senior Level, Lead/Staff
$103K/yr - $117K/yr
8+ years expUlta Beauty is the largest North American beauty retailer, recognized for its commitment to technology and innovation. The IT Manager - End User Services will oversee the IT support team, ensuring efficient operations and high customer satisfaction through effective management of IT support requests and team performance.
BeautyConsumer GoodsCosmeticsRetail
Responsibilities
Supervise and coordinate activities of the IT support team
Train and provide guidance to team members on technical issues
Manage and track IT support requests and incidents
Ensure quick resolution of IT issues to maintain a high level of customer satisfaction
Develop and implement IT support policies and procedures
Assess performance of IT systems in the company and plan necessary upgrades
Monitor team performance and report on metrics
Provide technical advice, guidance, and informal training to customers using hardware and software programs
Maintain and manage inventory of IT assets and equipment
Identify and act on opportunities for team training and skills advancement
Establish and maintain good working relationships with customers and other professionals within the organization
Utilizing best practices to improve processes, procedures and standardization to increase availability of services as well as associate satisfaction with those services
Define, monitor and report on metrics in order identify support trends
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or equivalent professional experience
3+ years of management experience in IT support and operations
8+ years of IT experience in support and end user systems
Strong experience in managing IT customer service and support teams
Excellent leadership and team management skills
Strong problem-solving and troubleshooting abilities
Able to motivate others to drive desired results
Strong experience in establishing business processes
Proven track record of delivering high quality solutions on time and on schedule
Flexibility of providing support during odd hours, weekends, and peak seasons
Benefits
Paid time off
Health
Dental
Vision
Life and disability benefits
Company
Ulta Beauty
Ulta Beauty is a beauty retailer that offers a wide range of products including cosmetics, fragrances, skincare, and hair care.
10001+ employees
H1B Sponsorship
Ulta Beauty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$266.3MKey Investors
Berkshire HathawayDimensional Fund Advisors
2024-08-14Post Ipo Equity· $266.3M
2016-10-11Post Ipo Equity
2007-10-25IPO
Leadership Team
Kecia Steelman
President & Chief Operating Officer
Chris Lialios
Senior Vice President Controller
Recent News
Global Cosmetic Industry Magazine
2026-01-23
legacy.thefly.com
2026-01-23
Company data provided by crunchbase