Integrated Power Services · 2 days ago
Customer Service Specialist
Tucson, AZ
Full-time
Onsite
Senior Level
5+ years expIntegrated Power Services (IPS) is the industry's leading and fastest-growing service provider, offering electromechanical and power management solutions. The Customer Service Specialist will provide efficient customer service, manage inquiries, and ensure customer satisfaction while supporting sales and operational teams.
Electrical DistributionIndustrial Engineering
Responsibilities
Provide efficient customer service to ensure timely and cost-effective completion of all customer-related paperwork for incoming orders
Act as a technical resource, addressing and resolving inquiries and problems
Support outside sales organization and OEM partners by handling inquiries, quotes, vendor management, and ensuring customer expectations for total satisfaction
Engage with the Purchasing team on inventory requirements, gaps, turns and other needs as they arise
Coordinate and collaborate with functional areas to improve customer service, customer retention and target acquisition
Take responsibility for order processing, investigation, resolution of customer complaints, and coordination of customer service objectives with shop operations
Handle customer and sales correspondence, trace shipments, process orders, manage customer credits, and oversee inventories
Review technical requirements of incoming purchase orders and translate them into instructions on work plans and internal order documents
Prepare internal material requisitions for the purchase of materials and services related to order completion
Complete special price quotations and bids in collaboration with sales personnel, ensuring close communication with customers to ensure satisfaction
Interpret and ensure compliance with operating policies and procedures
Proactively address customer service activities for timely and cost-effective completion of all related tasks
Proactively suggest and present ideas to improve operations, drive margin improvement, streamline the quoting process, accelerate approval to ship, and enhance the overall customer experience
Maintain an in-depth understanding of products, services, and competitors, leveraging knowledge to contribute to IPS business growth
Take responsibility for key customer-facing metrics, including quality, time to quote, approval to ship, and ship to invoice
Utilize CIPS tools and processes
Regularly engage in daily Distribution and Warehouse operations and customer interfacing, including, but not limited to; customer quoting, customer communication, customer feedback, and other revenue generating activities and projects
Follow proper controls and compliance with corporate policies and procedures
Other duties as assigned by Area General Manager
Qualification
Required
Sharp analytical thinking and reasoning abilities
Proficient with Microsoft Office
Ability to analyze and interpret data and take appropriate action
Must be extremely detail-oriented with sound problem-solving skills
Ability to prioritize and maintain high degree of organization
Excellent time management
Ability to communicate technical data in a clear and concise manner
Poses excellent written and verbal skills
Exceptional customer centricity to execute and deliver results
Preferred
BS/BA in Business or Finance
Prefer 5+ years of technical sales or customer service, or similar experience
Experience in motor repair or related industry
Experience interpreting and understanding profit and loss statements
Benefits
Paid Time Off (PTO)
401k Employer Match
Bonus Incentives
Tuition Reimbursement Program
Medical, Dental and Vision plans
Employee Assistance Program (EAP)
And more!
Company
Integrated Power Services
Integrated Power Services is an engineering company that offers electric motors and generators services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-19Acquired
Leadership Team
John Zuleger
President and CEO
Robert Koren
Former CEO/Owner at NAT'L - now in an advisory role with IPS
Recent News
2025-12-19
Company data provided by crunchbase