Bridgewell · 1 week ago
Clinical Support Specialist
Lowell, MA
Full-time
Onsite
Entry, Mid Level
$45K/yr - $62K/yr
2+ years expBridgewell strengthens communities by providing an unmatched range of social and human services that empower people with disabilities and other life challenges to live safe, self-directed, and productive lives. The Clinical Support Specialist supports Bridgewell's mission by assisting with the flow of administrative processes at Bridgewell Counseling Services, requiring a blend of administrative leadership, patient coordination oversight, and hands-on operational tasks.
Health CareOutpatient CarePersonal DevelopmentPersonal Health
Responsibilities
Collaborate with the Clinic Directors to identify, develop, and implement process improvements within patient care coordination, optimizing clinic workflow and operational efficiency
Manage medical records requests and affidavits
Run monthly reports, including inactive client reports, to oversee the maintenance of the active client roster
Assist with Prior Authorizations (PAs) and refill issues as needed
Provide support to the MID program, working collaboratively with the Clinic Director at BCS Lowell and assisting with data entry into the state EIM system as well as generating reports for probation
Monitor and maintain office supplies
Provide front desk coverage as needed
Process all incoming VNA 485's and act as liaison with visiting nurse companies
Assist with management of client payment agreements and the collection of past due balances for clinic clients
Process PT-1's for clients as necessary
Assists the Clinic Director with the training and on-boarding of the Patient Care Coordinators for BCS Lowell, BCS Amesbury and The Sovner Center
Provides Patient Care Coordinator coverage when needed in any of the BCS Lowell, BCS Amesbury and The Sovner Center
Demonstrate the core philosophy of universal supports by embracing Bridgewell's core values: dignity, respect, caring, integrity, safety and wellness
Maintains core training certifications including FA/CPR, PABC and all other mandatory training courses based on Bridgewell's policies and procedures
Other duties as assigned
Qualification
Required
A minimum of a High School diploma is required
At least 2-3 years of experience working in a similar position is required or 2-3 years of experience working with medical records or in patient care coordinator position is required
Candidates must possess a demonstrated ability to function effectively as a member of a team in a fast-paced environment
Conflict Resolution and problem-solving skills
Excellent organizational skills and both written and verbal communications skills
Computer literacy to include ability to proficiently use Microsoft products and web-based applications supported by the agency
Ability to work as a cohesive team member with other inter-disciplinary team members
Competent in technology including the ability to use proficiently different EMR systems
Must have a current US driver's license and one year of driving experience
Maintains core training certifications including FA/CPR, PABC and all other mandatory training courses based on Bridgewell's policies and procedures
Preferred
Bachelor's degree in related field preferred
Previous experience working with adults with disabilities preferred
Benefits
Excellent health benefits-medical, dental, vision.
Generous paid time off includes your birthday (that's right, we even give you your birthday off!)
A collaborative work environment that values new insight and personal contributions
With over one hundred programs in the North Shore, Lowell, and Merrimack Valley we provide excellent opportunities for training and development.
Additional compensation for on-call rotations
Opportunities for professional development and growth
Company
Bridgewell
Bridgewell is a health care and wellness center.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Chris Tuttle
President & CEO
Kenneth Halkin
Chief Financial Officer
Company data provided by crunchbase