Dental Care Alliance · 14 hours ago
Schedule Optimization Strategist
Sarasota, FL
Full-time
Hybrid
Mid LevelDental Care Alliance (DCA) is seeking a highly analytical and strategically minded Schedule Optimization Strategist to support enterprise scheduling performance across supported practices. This role is responsible for designing, implementing, and sustaining standardized scheduling templates and workflows to improve patient access and provider productivity.
DentalHealth CareMedical
Responsibilities
Support the development, refinement, and governance of standardized provider and hygiene schedule templates
Evaluate schedule structure, appointment mix, and workflow design to improve patient access while maintaining provider productivity
Identify opportunities to improve schedule utilization, reduce unused capacity, and support practice growth initiatives
Apply creative and strategic thinking to scheduling workflows while remaining aligned with enterprise standards and operational guardrails
Work in close coordination with the Schedule Optimization Manager and Optimization Team to execute approved schedule changes within practice management systems
Partner with Regional Business Partners (RBPs), Office Managers, and clinical leadership to ensure scheduling changes are implemented consistently and correctly at the practice level
Collaborate cross-functionally to support scheduling initiatives and operational improvements
Serve as the operational eyes and ears within practice schedules, proactively reviewing schedule performance, adherence, and workflow execution across supported offices
Monitor and analyze key scheduling KPIs including access to care, template adherence, fill rates, cancellation trends, and overall schedule utilization
Identify trends, risks, inefficiencies, and deviations from scheduling standards through direct schedule review and data analysis
Report findings and insights to the Senior Director of Schedule Optimization with clear documentation and supporting data
Develop actionable plans to address identified gaps, including recommended workflow changes, training needs, and follow-up actions
Partner with RBPs, the Schedule Optimization Manager, and office leadership to execute action plans and monitor results over time
Hold practices accountable to established scheduling standards, workflows, and operational processes
Deliver training to offices on scheduling templates, best practices, and standard operating procedures
Reinforce consistent scheduling behaviors to reduce variation and improve enterprise-wide performance
Support change management efforts related to new scheduling initiatives, tools, or workflow updates
Qualification
Required
Experience in dental practice operations, scheduling, or healthcare operations required
Demonstrated experience with process improvement, operational standardization, and KPI-driven performance management
Ability to work independently in a remote environment while managing multiple priorities
Strong organizational skills and attention to detail
Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required
Preferred
Dental clinical experience is a strong advantage
Experience using dental patient management systems such as Denticon is preferred
Company
Dental Care Alliance
Management and licensing services to dental practices in Florida.
Founded in 1991
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-01-16Acquired
2021-03-01Debt Financing
1997-11-04IPO
Leadership Team
James Nick
Chief Operating Officer
David Pegg
Chief Development Officer
Recent News
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