Dental Care Alliance · 1 day ago
Scheduling Coordinator – Centralized Scheduling (Remote)
United States
Full-time
Remote
New Grad, Entry LevelDental Care Alliance is seeking a professional and detail-oriented Scheduling Coordinator to support its Centralized Scheduling. This role is responsible for managing inbound scheduling activity, supporting a centralized new patient call center, and ensuring accurate appointment placement while delivering high-quality patient experiences.
DentalHealth CareMedical
Responsibilities
Respond to inbound patient communications via phone, text message, and email in a timely and professional manner
Schedule, reschedule, and cancel appointments for new, existing, and lapsed patients in accordance with departmental policies and procedures
Ensure appointments are scheduled accurately using approved templates and scheduling guidelines
Update and maintain patient demographic and appointment information within scheduling systems
Document scheduling activity using designated task forms and systems
Identify issues requiring office-level involvement and escalate appropriately
Communicate effectively with leadership regarding questions, workload concerns, or process issues
Answer inbound calls from new patients seeking to establish care
Collect and verify required patient information and determine appropriate appointment placement based on scheduling guidelines
Provide clear and professional explanations regarding appointment expectations, next steps, and required documentation
Deliver a consistent, patient-centered experience that reflects organizational service standards
Review and manage scheduling conversations escalated from AI-based scheduling tools
Complete patient follow-up via phone or text message to resolve scheduling needs
Ensure escalated interactions result in accurate appointment placement or appropriate documentation
Maintain timely resolution of all assigned AI escalations
Support schedule utilization by placing patients appropriately to maximize provider and hygiene availability
Apply problem-solving skills to balance patient preferences with operational scheduling needs
Maintain a professional, courteous, and patient-focused approach in all interactions
Collaborate with team members to ensure consistent service delivery
Qualification
Required
Ability to work independently in a remote environment
Strong organizational skills and adherence to established processes
Proficiency with computer systems and willingness to learn new technologies
Proficiency in Microsoft programs, including Outlook, Teams, Excel, and Word, is required
Preferred
Previous experience in scheduling, call center, dental, or healthcare operations preferred
Bilingual (English/Spanish) skills are a plus
Experience using dental or patient communication systems such as Denticon, RavePoint, and Talkdesk is preferred
Company
Dental Care Alliance
Management and licensing services to dental practices in Florida.
Founded in 1991
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2023-01-16Acquired
2021-03-01Debt Financing
1997-11-04IPO
Leadership Team
James Nick
Chief Operating Officer
David Pegg
Chief Development Officer
Recent News
Globe and Mail
2025-11-26
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2025-05-06
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