City of Richmond, Virginia · 1 day ago
Bilingual Interpreter - Economic Support & Independence Division
Richmond, VA
Full-time
Onsite
Entry, Mid Level
2+ years expThe City of Richmond, Virginia is seeking a highly qualified Bilingual Interpreter for the Economic Support and Independence Division. The role involves providing customer service to individuals with limited English skills, assisting with written translations, and conducting verbal interpretations for various city departments.
Government Administration
Responsibilities
Assisting with information and referral for walk-in customers
Assisting customers with filling out City applications and forms
Conducting focused interpretations (spoken) for various City departments by assisting with in-person appointments or over-the-phone
Responding to and assists with customer requests, inquiries and problems on the telephone and in person
Ensuring unique cultural concerns are addressed for customers with little or no English communication skills
Assisting in the facilitation of the Department of Social Services projects to include community outreach events
Providing written translation of City forms/documents into appropriate language format
Performing data entry of client information
Performing routine office tasks such as answering telephones, preparing correspondence, mail processing and filing and preparing routine daily and weekly reports
Assisting in the facilitation of the Department of Social Services community partnerships and projects
City of Richmond Department of Social Services employees are considered essential personnel may be required to work during inclement weather and times of declared emergencies
Qualification
Required
Considerable knowledge in cross-cultural adaptation and cultural inclusion principles/theories and practices; community organizing, advocacy, outreach, and partnership; familiarity using interpretation equipment; and Benefit programs such as SNAP, Medicaid, TANF, including requirements for eligibility determination of benefits
Demonstrated skills in Foreign and English language proficiency (e.g., English and Spanish) to provide accurate and efficient written and oral interpretation and translation services; partnership and community building; communication, interpersonal and active listening skills as applied to interactions with coworkers, supervisors, and customers sufficient to exchange and convey information and receive directions; and Public speaking
Demonstrated ability to listen to and understand information and ideas presented through spoken words and sentences; communicate information and ideas via speaking to ensure understanding; read and understand information and ideas presented in writing; learn cultural patterns, make sociocultural adaptations, and assimilate new or different cultures; and navigate systems and applications required to perform job duties (e.g. VaCMS, SPIDER, CommonHelp, VDSS Local Agency Intranet)
Associate's degree in business, liberal arts, international studies, human services, social services, or a related field
2 years of experience in interpreting/translation with demonstrated native speaker proficiency for translating. Must have fluency in applicable foreign language and English
An equivalent combination of training and experience (as approved by the department) may be used to meet the minimum qualifications of the classification
Certified Interpreter is preferred
Preferred
One (1) year of administrative support experience
One (1) year of experience working in a Social Services or Human Services environment
One (1) year of experience using Microsoft Office
Familiarity with Social Services systems: SPiDER, VaCMS, MMIS, and SVES is preferred
Must be willing to assist all customers to include English speaking customers
Benefits
Virginia Retirement System (VRS)
Language Incentive
Referral Bonus
Tuition Assistance Program
Company
City of Richmond, Virginia
City of Richmond, Virginia
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Lawson Wijesooriya
Chief of Staff
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