Scalence L.L.C. · 1 week ago
CSR Planner
Foxboro, MA
Full-time
Onsite
New Grad, Entry Level
$25/hr - $27/hrScalence L.L.C. is a company seeking a CSR Planner to manage customer order entries and coordinate with various teams. The role involves handling customer inquiries, processing orders, and maintaining information in systems like SAP while working in a collaborative environment.
Information Technology & Services
Responsibilities
Take customer order entries, and assigned to other team members
Interpreting requests and assigning from there
Accurately and expeditiously handles all customer complaints and inquires, including status, production, delivery and billing inquires
Performs all order error/processing and maintenance functions for order-base and proposal-based orders
Coordinates with customer regarding product selection, placement of order, delivery schedules, and expediting
Pro-actively solves problems with customer interaction that results in positive feedback and improved relationship
Provides product information which may include some technical information
Utilizes and maintains information in systems including SAP, Quote to Cash, Intranet, SAP, Buy Automation, Extranet, any Shared Drive and External Accounts Websites
Qualification
Required
No degree required
Using Sales Force
Excellent verbal and written communication skills
Flexible and have the proven ability to prioritize work, work independently and meet deadlines
Ability to foster and maintain a good working relationship with people outside and inside of the Company
Strong mediation, negotiation and facilitation skills
Working knowledge of computer operating systems, specifically Client Windows
Experience with standard business application software including MS Word, MS Excel and MS Access
Preferred
SAP experience is preferred
Company
Scalence L.L.C.
In today’s dynamic and competitive market, success hinges on mastering three key areas: Data Intelligence, Business Resilience, and Digital Experience.
501-1000 employees
Funding
Current Stage
Late StageCompany data provided by crunchbase