Abacus Service Corporation · 2 weeks ago
Local Account Manager (DWF representatiive)
Fort Worth, TX
Full-time
Onsite
Mid LevelAbacus Service Corporation is looking for a Local Account Manager to develop and maintain strong client relationships while focusing on customer satisfaction and contract compliance. The role involves coordinating with recruiting teams, managing workforce adjustments, and tracking key performance indicators to ensure service expectations are met.
Health CareInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Develop and maintain strong client relationships, focusing on customer satisfaction, retention, and contract compliance
Coordinate with recruiting teams to source, screen, and onboard qualified candidates across technical staffing roles
Manage scheduling, assignments, and workforce adjustments to meet fluctuating client demands
Monitor employee attendance, performance, and conduct; address issues promptly with HR support
Conduct regular client check-ins, site visits, and quality assurance reviews to confirm service expectations are met
Track KPIs such as fill rate, time-to-fill, turnover, and client satisfaction scores, providing reports to leadership and clients as needed
Assist in developing staffing plans, recruiting strategies, and retention initiatives tailored to client accounts
Resolve client escalations, employee conflicts, or service delivery concerns in a timely and professional manner
Qualification
Required
Develop and maintain strong client relationships, focusing on customer satisfaction, retention, and contract compliance
Coordinate with recruiting teams to source, screen, and onboard qualified candidates across technical staffing roles
Manage scheduling, assignments, and workforce adjustments to meet fluctuating client demands
Monitor employee attendance, performance, and conduct; address issues promptly with HR support
Conduct regular client check-ins, site visits, and quality assurance reviews to confirm service expectations are met
Track KPIs such as fill rate, time-to-fill, turnover, and client satisfaction scores, providing reports to leadership and clients as needed
Assist in developing staffing plans, recruiting strategies, and retention initiatives tailored to client accounts
Resolve client escalations, employee conflicts, or service delivery concerns in a timely and professional manner
Proven success managing client relationships and delivering staffing solutions in a fast-paced environment
Strong organizational and time-management skills with the ability to handle multiple accounts and priorities
Excellent communication and interpersonal skills with the ability to build trust with clients and employees
Knowledge of labor compliance, safety standards, and workforce scheduling practices
Proficiency in Microsoft Office Suite; experience with ATS/CRM platforms (e.g., JobDiva, Bullhorn, etc.) a plus
Ability to travel locally for client visits and workforce management
Educational Qualifications: Bachelor's degree in Business, Human Resources, or related field preferred; equivalent work experience accepted
Work authorization required: US Citizen & GC
Should be available to work onsite frequently at Dallas-Fort Worth (DFW) region
Company
Abacus Service Corporation
Abacus Service Corporation is provides IT solutions for global health care businesses.
Founded in 2004
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
S
Sam Akunuri
Founder and COO
Company data provided by crunchbase