Inside Higher Ed · 4 days ago
Coordinator I - Student Support Coordinator
Huntsville, TX
Full-time
Onsite
Entry Level
1+ years expInside Higher Ed is seeking a Coordinator I - Student Support Coordinator for Sam Houston State University (SHSU). This role involves overseeing program staff, coordinating recruitment operations, and providing exceptional support to prospective students throughout their application process.
Digital MediaEducationHigher EducationJournalismRecruiting
Responsibilities
Oversees the work of assigned program staff
Prepares and reviews reports on the effectiveness of program activities
Confers with staff on program issues and problems
Plans, implements, coordinates, monitors, and evaluates programs
Recommends program guidelines, procedures, polices, rules, and regulations
Oversees all student workers within the Office of Recruitment Admissions, ensuring seamless operations and exceptional service delivery
Collaborates with the Accepted Student Coordinator I, Associate Director of Recruitment, Admissions Counselors, and other office administrative roles to supervise front desk and call center activities and develop a cohesive approach to student support
Supervises and mentors student employees in customer service and prospective student support roles
Develops a robust training and development program giving current Sam Houston State University (SHSU) student employees hands on professional workplace training
Coordinates front desk operations, greets visitors, answers calls, and provides assistance as needed
Oversees the SHSU Undergraduate Recruitment phone system and serve as a point of contact for IT
Manages prospective student support activities, including personalized outreach via calls, texts, and emails to assist with the application process through the Undergraduate Recruitment Call Center
Creates a cohesive “voice” for multiple student contact points
Facilitates the packaging and distribution of acceptance packages to incoming students
Manages material quantities and print needs
Collaborates with the Accepted Student Coordinator to engage current SHSU student influencers (employees) and prospective students on ZeeMee, a social media platform for college-bound individuals, to enhance their experience and address questions
Collaborates with the Admissions Specialist III to ensure a cohesive and supportive environment for both students and staff
Develops and implements a robust workplace training program for student workers, focusing on enhancing their skills and knowledge
Evaluates and refines existing processes to optimize efficiency and effectiveness
Serves as a liaison between student workers and other departments within the university as needed
Contributes to the overall goals and initiatives of the Office of Undergraduate Recruitment
Performs other related duties as assigned
Qualification
Required
Bachelor's degree in a related field
One year of experience in a related field
A combination of education, experience, and training that would produce the required knowledge and abilities could be considered
Knowledge of local, state, and federal laws
Ability to supervise business functions
Communicates with other university departments, personnel, and other agencies
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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