Technician I - Service Desk (2 positions to be filled) jobs in United States
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Inside Higher Ed · 3 hours ago

Technician I - Service Desk (2 positions to be filled)

positionHuntsville, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Inside Higher Ed is a company focused on providing resources for higher education. They are seeking a Technician I - Service Desk to support and maintain computer accounts, systems, software, and peripherals while troubleshooting level one problem areas in a timely manner.

Digital MediaEducationHigher EducationJournalismRecruiting

Responsibilities

Installs, configures, tests, and troubleshoots level one user workstation hardware, software, and peripheral devices with supervision
Accurately identifies and escalates large-scale problems to the proper teams for resolution
Provides initial contact, documentation, troubleshooting, and support, conveying resolutions to client issues and requests
Collaborates effectively with SHSU team members within and outside of immediate work group
Performs other related duties as assigned

Qualification

Network protocolsWindowsMacOSMultimedia systemsMicrosoft OfficeTechnical troubleshootingCustomer serviceAnalytical skillsInterpersonal skillsCommunication skillsSelf-motivatedDetail oriented

Required

Associates degree in a related field
One year of experience in a related field
Working technical knowledge of network protocols, operating systems (Windows and MacOS) and standards, including multimedia systems (e.g., Crestron, Extron, or Polycom), productivity software such as Microsoft office, and printers
Certifications may be required by the department
Requires sound analytical and problem-solving skills
Effective interpersonal skills and relationship-building skills
Good written and oral communication skills
Ability to present ideas and concepts in user-friendly language
Strong customer-service orientation
Must be self-motivated and detail oriented
Ability to set priorities and procedures for accomplishing work based on previous experience and knowledge of organizational policies and procedures
Work is of moderate technical complexity and issues are resolved based on knowledge from experience and/or college level courses
Must be able to lift up to 50 pounds on a regular basis throughout a normal workday
A valid Texas driver's license and acceptable driving record is required by the University's insurance carrier

Preferred

Preferred experience working in higher education
A combination of education, experience, and training that would produce the required knowledge and abilities could be considered

Company

Inside Higher Ed

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Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
dateFounded in 2004
location
Washington, District of Columbia, USA
people-size51-200 employees
web-link
https://www.insidehighered.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2022-01-10Acquired
2006-08-31Series Unknown

Leadership Team

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Stephanie Shweiki
Director, Foundation Partnerships
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