Inside Higher Ed · 1 week ago
Technology Support Technician II
Fort Valley, GA
Full-time
Onsite
Mid Level
3+ years expInside Higher Ed is seeking a Technology Support Technician II for Fort Valley State University, a comprehensive institution in Georgia. This role involves providing escalated technical support, maintenance, installation, and troubleshooting of computer hardware and software for the university.
Digital MediaEducationHigher EducationJournalismRecruiting
Responsibilities
Maintains and troubleshoots issues with printers and copiers
Maintains, troubleshoots, installs, and repairs computers and peripheral equipment
Maintains, troubleshoots, and installs software
Provides support to users and responds to a variety of requests including hardware and software usage, password resets, and system access
Creates documentation to aid in user support
Educates end users on various technologies and applications
Prepares a variety of regular and ad hoc reports
Enforces computer usage policy
Researches and recommends hardware and software for acquisition
Sets up computer and related technology for classes, conferences, and meetings
Performs related duties as assigned
Qualification
Required
High School diploma
Three years of related experience required
Customer Service attitude and experience
Networking experience
Hardware support and troubleshooting
Preferred
Associate degree
Certifications such as A+, Net+
Formalized Helpdesk Training
Company
Inside Higher Ed
Inside Higher Ed is the online source for news, opinion, and jobs related to higher education.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-01-10Acquired
2006-08-31Series Unknown
Leadership Team
Stephanie Shweiki
Director, Foundation Partnerships
Recent News
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