Cisco · 15 hours ago
Customer Advocacy Marketing Manager, Cisco Networking (Workplace Technology Group)
Portland, OR
Full-time
Onsite
Senior Level
$145K/yr - $183K/yr
7+ years expCisco is an industry leader providing intelligent network solutions, and they are seeking a Customer Advocacy Marketing Manager to lead the development and execution of compelling customer stories. This role involves working cross-functionally to create impactful content that supports sales enablement and marketing initiatives across the customer lifecycle.
Communications InfrastructureEnterprise SoftwareHardwareSoftware
Responsibilities
Identify, recruit, and nurture customer champions across networking product deployments and industries
Build long-term relationships with key customers to create case studies, testimonials, speaker opportunities, and user-generated content
Maintain a comprehensive and strategic view of current networking customer stories and content needs
Partner with product and solutions marketing, product leadership, and sales and GTM teams to source networking product success stories and match customer advocates with strategic marketing needs
In partnership with product marketing subject matter experts, lead the development and curation of high-impact customer stories and proof points that showcase the ROI and customer value outcomes of Cisco’s networking portfolio
Identify gaps and content opportunities to support sales enablement, events, and full-funnel marketing campaigns
Partner with sales and field marketing teams to ensure customer stories are effectively integrated into sales enablement tools, presentations, and event collateral to drive engagement and conversions
Analyze the performance of customer marketing content, leveraging insights to refine storytelling approaches and ensure alignment with evolving market demands and customer needs
Build and maintain a scalable library of networking customer stories and advocacy assets
Integrate customer stories into major product launches, demand generation campaigns, and lifecycle communications in collaboration with GTM, product marketing, revenue marketing, and lifecycle marketing teams
Identify and prepare customer speakers for events—supporting logistics, content, and follow-up storytelling assets
Collaborate with sales enablement to provide customer success stories and proof points that help drive pipeline and retention
Use data and stakeholder feedback to refine storytelling approach, format, and distribution strategy
Qualification
Required
7+ years of experience in customer marketing, content marketing, or B2B storytelling roles, preferably in the tech, IT, or enterprise networking industry
Ideal candidates will have familiarity with enterprise networking, infrastructure, or AI-driven technology solutions and background in working with executive customers and supporting high-visibility campaigns and events
Exceptional writing and editing skills, with the ability to craft engaging narratives across formats and audiences
Proven experience managing customer advocacy or reference programs
Strong project management skills and ability to juggle multiple stories and initiatives simultaneously
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
Annual bonuses subject to Cisco’s policies
Company
Cisco
Cisco develops, manufactures, and sells networking hardware, telecommunications equipment, and other technology services and products. It is a sub-organization of Cisco Press.
10001+ employees
H1B Sponsorship
Cisco has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1238)
2024 (1231)
2023 (1273)
2022 (2127)
2021 (1991)
2020 (1173)
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-02-13IPO
Leadership Team
Chuck Robbins
Chair and CEO
Carl Solder
Chief Technology Officer - Cisco System Australia/New Zealand
Recent News
2026-01-22
Mexico Business
2026-01-22
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