America's Credit Union · 1 day ago
Branch Operations Manager- University Place
University Place Branch - Tacoma, WA 98466
Full-time
Onsite
Entry, Mid Level
$49K/yr - $80K/yr
1+ years expAmerica's Credit Union is a financial institution dedicated to serving civilian federal employees, military personnel, and their families. They are seeking a Branch Operations Manager to lead daily operations, ensuring top-tier member service and operational excellence while driving branch performance and compliance with regulations.
BankingCredit CardsFinancial ServicesPersonal Finance
Responsibilities
Manage all aspects of branch operations including cash handling, transaction accuracy, security, and audit compliance
Help the branch grow and meet sales targets
Supervise, train, and develop branch staff to deliver high-quality member service and meet performance goals
Champion a member-first culture by ensuring consistent, professional, and personalized service
Collaborate with senior leadership to implement operational strategies and initiatives
Maintain branch compliance with all applicable laws and regulations, including BSA/AML, OFAC, and lending guidelines
Knowledgeable in all positions to assist members when staff are absent. From taking loan applications to new account opening and teller services ensuring top-notch service
Represent the credit union in the community by participating in events and organizations - be the local “face” of the credit union
Qualification
Required
High School Graduate or General Education Degree (GED) required
One year of experience in the selection and hiring of staff; preferably within a financial institution or related industry
Successful competition of the in-house BAI Courses including Supervisory Training, Negotiable Instruments, Check 21 and position related courses
Preferred
Some college is preferred
Benefits
Full Medical, Vision and Dental benefits
Generous PTO (Paid Time Off)
401k with match up to 6%
Bonus opportunities
11 Paid holidays
Paid Bereavement Leave
Paid Jury Duty leave
Company paid long term disability and life insurance
Mortgage discounts
Training and advancement opportunities
Paid volunteering at ACU sponsored events
Annual employee event for all staff and their families
Employee Assistant Program (EAP)
And more!
Company
America's Credit Union
For over 70 years, America’s Credit Union (ACU) has proudly served those who serve our nation.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Monique Stevens
Chief Financial Officer
Phil Prothero
Chief Operations Officer
Recent News
2025-07-17
2025-06-21
2025-06-03
Company data provided by crunchbase