Jobs via Dice · 19 hours ago
Help Desk/Desktop Support Analyst
Indianapolis, IN
Full-time
Onsite
New Grad, Entry LevelDice is the leading career destination for tech experts, and they are seeking a skilled Help Desk/Desktop Support Analyst to join their team in Indianapolis, Indiana. This role involves providing technical assistance, managing service desk requests, and ensuring a seamless technology experience for end-users.
Computer Software
No H1B
Responsibilities
Respond promptly to service desk inquiries and resolve technical issues efficiently
Troubleshoot and support Microsoft Windows 10 systems and applications
Manage user accounts and permissions within Active Directory
Provide guidance and solutions for basic IT troubleshooting tasks
Document and track service desk tickets to ensure timely resolution
Assist in the installation and configuration of hardware and software
Collaborate with team members to address complex technical challenges
Maintain a high level of customer service while addressing user concerns
Monitor system performance and escalate issues as needed
Continuously update knowledge of IT systems and tools to improve support capabilities
Qualification
Required
Proficiency in Active Directory management
Strong knowledge of Microsoft Windows 10 operating systems
Experience in basic troubleshooting techniques
Familiarity with handling service desk tickets effectively
Solid understanding of Microsoft Windows environments
Ability to communicate technical concepts clearly to non-technical users
Proven problem-solving skills in IT support scenarios
Commitment to delivering exceptional customer service
Benefits
Medical
Vision
Dental
Life and disability insurance
401(k) plan
Company
Jobs via Dice
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0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase