Legacy Ventures Hospitality · 8 hours ago
Hotel Assistant Front Office Manager
Embassy Suites Atlanta Centennial Olympic Park (LHP ES1) - Atlanta, GA 30313
Full-time
Onsite
Mid LevelLegacy Ventures Hospitality is a company that values its team members as the key to success. The Assistant Front Office Manager is responsible for assisting the Front Office Manager with operations, ensuring quality service for guests and maximizing room revenue and occupancy.
HospitalityHotelRestaurants
Responsibilities
Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
Monitor and maintain the Front Office systems and equipment to ensure their optimum performance
Qualification
Required
Train, recommend performance evaluations, resolve problems, provide open communication and recommend discipline and/or termination when appropriate
Implement company and franchise programs and manage the operations of the Front Office (Front Desk, PBX, Bell Stand, Concierge, Transportation, Valet) to ensure compliance with LSOPs and SOPs and to ensure an optimal level of quality service and hospitality are provided to the hotel customers
Resolve customer complaints, anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality
Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and revenues
Monitor and maintain the Front Office systems and equipment to ensure their optimum performance
Company
Legacy Ventures Hospitality
Legacy Ventures responds thoughtfully to the built environment.
Founded in 1994
1001-5000 employees
Funding
Current Stage
Late StageRecent News
Atlanta Business Chronicle
2024-02-12
2023-01-27
Company data provided by crunchbase