7Seventy Recruiting · 1 day ago
Support Specialist - $26.44 - $36.06
United States
Full-time
Remote
New Grad, Entry Level
$26.44/hr - $36.06/hr7Seventy Recruiting is seeking a Support Specialist to provide day-to-day application support ensuring reliable performance and high user satisfaction. The role involves resolving application-related issues, collaborating with internal teams, and maintaining documentation for support procedures.
Information Services
Responsibilities
Respond to and resolve application-related issues, including software bugs, performance concerns, and usability questions
Communicate directly with users to gather details, explain solutions, and provide clear status updates
Document application configurations, troubleshooting steps, and support procedures in internal knowledge bases
Log, track, and manage incidents using a ticketing system to ensure timely resolution
Collaborate with development and QA teams to test bug fixes, enhancements, and new releases before deployment
Maintain a high standard of customer service while managing multiple support requests
Qualification
Required
Previous experience in application support or a similar customer-facing support role
Strong troubleshooting and problem-solving skills
Excellent written and verbal communication abilities
Ability to work independently in a remote environment and collaborate effectively with cross-functional teams
Strong organizational skills and attention to detail
Availability to normally work between 10:00 AM and 6:00 PM Pacific Time
Benefits
Competitive hourly and annual compensation.
Flexible remote work environment.
Professional development and training opportunities.
Comprehensive benefits package.
Company
7Seventy Recruiting
7Seventy Recruiting connects employers with qualified candidates through transparent, data-driven recruitment solutions.
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase