hackajob · 12 hours ago
Senior Manager, Merchandising Strategy & Operations
United States
Full-time
Remote
Senior Level, Lead/Staff
$131K/yr - $158K/yr
10+ years expBabylist is the leading registry, e-commerce, and content platform for growing families, and they are seeking a Senior Manager, Merchandising Strategy and Operations to drive operational excellence in their merchandising organization. This high-impact role involves designing systems, unlocking bandwidth, and building infrastructure to enable the Merchandising team to operate at peak performance while driving accountability and efficiency across various functions.
Artificial Intelligence (AI)Generative AIHuman ResourcesRecruitingSoftware
Responsibilities
Define and drive the operational KPIs that underpin revenue and margin performance(including new vendor and product pipelines, pricing competitiveness, operational cost drivers), partnering with Data, Finance, and Merchandising to ensure visibility, accountability, and continuous optimization across the merchandising engine
Deliver meaningful gains in operating efficiency and team capacity by simplifying how work gets done and establishing clear measures of success. Remove friction across cross-functional workflows to increase throughput and reliability, and drive accountability and operating discipline
Drive strategic vendor success by setting clear processes, milestones, and operating rhythms for Joint Business Planning. Own end-to-end execution—including data synthesis, deck development (in partnership with Brand), project management, and deliverable tracking. Monitor and optimize vendor performance across revenue, co-op, and gross margin targets, and lead Quarterly JBP Reviews to assess progress, surface insights, and course-correct
Deliver monthly and quarterly readouts to leadership and team with insights, root cause analysis, and recommended actions
Enable successful strategic planning and execution by owning the milestone calendar across key initiatives (e.g., annual planning, seasonal strategies, product development, and promotions), facilitating meetings, and ensuring clear timelines, shared artifacts, and alignment on requirements and next steps
Serve as the connective tissue between Merchandising Operations, Accounting, and FP&A to ensure merchandising activity translates cleanly into accurate financial performance, reporting, and forecasts
Document end-to-end processes and maintain standard operating procedures (SOPs). Train merchants and cross-functions on tools, policies, and workflows
Lead change management and continuous improvement initiatives, including automation and AI roadmap (e.g., tool enhancements, process automation). Enable teams with dashboards, playbooks, and self-serve capabilities
Support strategic initiatives such as Showroom opening, pilot programs, and new channel launches
Qualification
Required
10+ years of experience in retail operations, sales operations, or related experience with proven expertise in process design and cross-functional influence
Prior experience building processes, tools, benchmarks, and the right data infrastructure to scale businesses and organizations
Strong analytical and financial modeling skills with the ability to translate complex data into actionable insights and derive insights from large data sets
Have systems aptitude and proficiency in BI/analytics tools and Excel (pivot tables, vlookups, dashboards, etc.)
Strong project management experience with an ability to evaluate and re-prioritize rapidly and deliver results against aggressive deadlines
Commitment to strengthening operational processes with knowledge, creativity, and empathy
Excellent verbal and written communication skills for a variety of audiences
Self-motivated and able to work autonomously & collaboratively to find direction in ambiguity and complexity, working independently and alongside Finance, Accounting, Planning, Data, Tech, and cross-functional teams
Demonstrated proficiencies as a program manager in a rapidly changing environment
Experience launching and driving adoption for org-wide changes to operational processes
Preferred
Bachelor's degree in Business, Merchandising, Supply Chain, or related field preferred; advanced degree a plus
You're comfortable and enthusiastic about working in an AI-forward environment where AI tools are part of daily operations
Benefits
Company-paid medical, dental, and vision insurance
Retirement savings plan with company matching and flexible spending accounts
Generous paid parental leave and PTO
Remote work stipend to set up your office
Perks for physical, mental, and emotional health, parenting, childcare, and financial planning
Company
hackajob
The AI-native tech hiring platform trusted by enterprises, scale-ups, and 1M+ tech professionals worldwide.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$33MKey Investors
Volition CapitalDowning VenturesTechstars
2023-05-03Series B· $25M
2018-10-25Series A· $6.7M
2017-03-31Seed· $0.58M
Leadership Team
Mark Chaffey
CEO
Phil Kell
VP - Marketplace
Recent News
2025-10-23
2025-09-26
2025-09-12
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