Liberty Group South Africa · 1 day ago
Manager, Data Analytics
Joplin, MO
Full-time
Onsite
Mid, Senior Level
5+ years expLiberty is a company focused on sustaining energy and water for life, hiring passionate individuals committed to customer service. The Manager of Data Analytics will oversee a team of Data Analysts, managing the data lifecycle to support operational oversight and strategic initiatives, ensuring data quality and optimizing efficiency in customer service operations.
Financial ServicesHealth CareInsuranceLife Insurance
Responsibilities
Design, develop and implement data governance frameworks for Customer Service operations
Ensure data quality, consistency, and security across systems
Streamline and automate data gathering, data cleansing, and data prep processes
Prioritize work assignments and ensure timely and accurate completion of tasks
Lead and mentor Data and Benchmark Analysts using various intelligent automation utilities
Understand and interpret data formulas, and calculations and troubleshooting of variances
Collaborate enterprise wide to ensure KPIs, risk indicators and operational strategies are met
Provides data-driven updates to leadership regarding customer service results, and recommendations
Work with internal stakeholders and consultants to develop an enhanced risk model for assessing improvement initiatives, as well as project planning and prioritization
Assist the Director in developing and managing the assigned budget and resourcing, including forecasting and controlling cost
Identify opportunities to improve Customer Service Delivery, implement industry best practices, and KPI’s
Qualification
Required
Bachelor's degree in Business, Operations, or a related field (or equivalent experience)
5+ years of experience in a large-scale utility, or regulated industry or customer service environment in an IT related role
3+ years management experience
Understanding of IT Architecture (SAP is an asset)
Benefits
Medical, Dental, and Vision coverage & a 401K plan with a 5% match, effective day one
Annual bonus and merit increase eligibility
Life insurance, and short-term & long-term disability
Employee Stock Purchase Program
Free Employee Assistance Program & Headspace account
3 weeks of vacation, 5 sick days, 12 paid company holidays, & 3 paid volunteer days
Tuition reimbursement, professional development opportunities, & reimbursement for certification costs
Reward & recognition programs, service awards, a great company culture, and a collaborative & flexible work environment
Company
Liberty Group South Africa
At Liberty we believe that knowledge shared can change people's realities, every day.
Founded in 1957Gauteng, NA - South Africa, ZAF
5001-10000 employees
Funding
Current Stage
Late StageRecent News
Seattle TechFlash
2025-04-02
Company data provided by crunchbase