H&R Block · 10 hours ago
Front Desk Help - Receptionist - Client Services PT FT - Immediate Need!
Baden, PA
Full-time
Onsite
New Grad, Entry Level
$13/hr - $15/hrH&R Block is seeking Receptionists and Front Desk help for their Baden and Ambridge locations during the busy tax season. This seasonal position involves assisting clients with appointments, providing exceptional customer service, and ensuring office metrics are met.
ConsultingRetailService IndustryTax Preparation
Responsibilities
Assisting clients with appointments, matching clients with Tax Pros, answering phones, scanning documents
Providing exceptional client service to our large amount of clientele
Ensuring your office metrics are met so that we can provide exceptional service to all through implementation and execution of our Standard Operating Procedures
You are the face of the office so this is a high profile position
Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
Serve as point of contact for onsite escalated client service concerns
Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
Lead daily huddles and communicate essential information to office associates
Qualification
Required
EXCELLENT customer service skills
Positive attitude
Growth mindset
Professional
Prior experience working in customer service or similar role
Strong organizational skills and ability to plan and manage day-to-day office operations
Customer-centric mindset and strong communication skills
Computer proficient with the ability to use MS Office
Demonstrated ability to work independently with minimal supervision
Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
High school diploma / equivalent or higher
Preferred
Experience supervising or managing people
History of delivering outstanding customer experiences
Benefits
Medical coverage and well-being programs including mental health support and coaching
401k Retirement Savings Plan and Employee Stock Purchase Plan
Tax prep benefit - allows eligible associates to receive the same tax preparation as our clients, all with no direct cost to you!
Other perks like flexible/remote opportunities that meet your life, collaborative teams and much more!
Company
H&R Block
H&R Block is a tax solutions provider that offers tax returns, filings, and advisory services for individuals and businesses. It is a sub-organization of Ameriprise Financial.
Founded in 1955
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1978-01-13IPO
Leadership Team
Andy Phillips
Vice President - The Tax Institute at H&R Block
George Agurkis
Vice President, Government Relations
Recent News
2026-01-23
2026-01-17
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